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Our Delivery Partner: Trexity

Learn about the professional delivery service behind ShopBroker

Austin Headley avatar
Written by Austin Headley
Updated this week

Who Is Trexity?

Trexity is a Canadian same-day delivery company that powers ShopBroker's professional delivery service. They specialize in local deliveries and have a strong track record of reliable service.

Why We Partner with Trexity

Professional Drivers All Trexity drivers are vetted and background-checked. They're experienced with handling items carefully and delivering safely.

Real-Time Tracking Both you and the seller can track deliveries in real-time. Know exactly when your item will arrive.

Insurance Coverage Deliveries are covered for loss or damage. Your purchase is protected throughout transport.

Canadian Company Trexity operates across major Canadian cities, understanding local needs and providing local service.

Service Areas

Trexity serves select Canadian metropolitan areas. Coverage continues to expand. You'll see delivery availability when checking out - if your address is in a service area, delivery will be offered as an option.

Delivery Limitations

To ensure quality service, Trexity has some limits:

Weight: Items must be within weight limits for courier eligibility Size: Items that fit in standard vehicles Hours: Delivery windows throughout the day and evening

Items that exceed weight limits require self-arranged pickup instead. You'll see eligibility when creating a listing or at checkout.

What Happens During Delivery

Driver picks up from seller's location

Item is secured in the vehicle

Real-time tracking shows progress

Delivery completed at your address

Confirmation sent to both parties

Driver Identification

Trexity drivers may contact you if needed:

  • Can't find your location

  • Access issues

  • Delivery instructions unclear

They'll always call from a Trexity number.

Questions or Issues

If you have delivery questions:

Check your order tracking first

Contact ShopBroker support

We'll coordinate with Trexity as needed

We act as your point of contact, so you don't need to reach out to Trexity directly.

The Safety Advantage

Using a professional delivery service means:

  • Never meet strangers for item handoff

  • Professional handling of your purchase

  • Accountability for the entire delivery

  • Someone else to contact if issues arise

It's one of the ways ShopBroker makes local commerce safer.

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