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Our Delivery Partner: Trexity

How our courier delivery partner Trexity handles same-day, tracked deliveries across the Greater Toronto Area: what to expect, how to reach us, and how your purchase stays protected in transit

Written by Austin Headley

Who Is Trexity?

Trexity is a Canadian courier delivery company that powers ShopBroker's delivery service. They offer both scheduled and on-demand local deliveries, and they have a reputation for showing up on time.

Why We Partner with Trexity

Professional Couriers Trexity background-checks every courier. Each one is experienced at handling items carefully and getting them to you safely.

Real-Time Tracking You and the seller can both track deliveries in real-time. You'll know exactly when your item will arrive.

Insurance Coverage Deliveries are covered for loss or damage. Your purchase stays protected throughout transport.

Canadian Company Trexity is a Canadian-owned courier network that understands local logistics.

Service Areas

ShopBroker's Trexity courier delivery is currently available in Toronto and the Greater Toronto Area. You'll see delivery availability at checkout. If your address is in range, you'll see delivery as an option.

> Live somewhere we don't deliver yet? Drop us a note at [email protected]. We'd love to know where to look next.

Delivery Limitations

A few limits keep deliveries reliable:

  • Weight: Items must be within courier weight limits

  • Size: Items must fit in standard vehicles

  • Hours: Delivery windows are available throughout the day. Exact times show at checkout.

Items that go beyond the weight limit need to be picked up in person instead. You'll see eligibility when creating a listing or at checkout.

What Happens During Delivery

Courier picks up from the seller's location

Courier secures the item in the vehicle

Real-time tracking shows you the progress

Delivered to your address

Confirmation goes out to both parties

Five steps of a Trexity delivery: courier picks up, item secured, real-time tracking, delivered, confirmation

Courier Contact

A Trexity courier may reach out if they need to:

  • Can't find your location

  • Access issues at the delivery address

  • Delivery instructions aren't clear

> They'll always call from a Trexity number. If anyone else calls claiming to be your courier, hang up and reach out to ShopBroker support. We'll verify what's going on.

Questions or Issues

If you have delivery questions:

Check your order tracking first

Contact ShopBroker support

We'll coordinate with Trexity as needed

You only need to talk to us. We'll handle Trexity.

The Safety Advantage

Using a professional courier service means:

  • Skip the stranger meetup

  • Professional handling of your purchase

  • Someone's accountable from pickup to drop-off

  • A direct line to support if anything goes wrong

It's one of the ways ShopBroker makes local commerce safer.

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