How Will Your Buyer Get the Item?
When creating a listing, you choose how buyers can receive their purchase. Understanding your options helps you make the right choice.
Your Options
Courier Delivery
Our verified couriers handle everything:
Courier comes to you for pickup during delivery hours
Delivers directly to buyer, same day
Tracked delivery from pickup to drop-off
Your buyer never sees your address
In-Person Pickup
You meet the buyer directly:
Let buyers book from your pickup availability, or coordinate by message
Offer your address, police safe-trade zones, or your own public pickup spots
Hand over the item in person
Payment is still protected through ShopBroker
Offer Both
Let buyers choose their preference. This gives flexibility and can lead to faster sales.
When to Choose Delivery
Great for:
High-value items (electronics, luxury goods)
Sellers who prefer not to meet strangers
Items within weight and size limits
Buyers in the delivery service area
Benefits:
No personal meetups required
Professional handling
Tracked courier transport
Delivery confirmation
Considerations:
You control when pickup happens (mark as ready when you're set)
Item must fit size/weight limits
Buyer pays delivery fee
When to Choose In-Person Pickup
Great for:
Large or heavy items
Local sales with nearby buyers
Items outside delivery zones
Flexible scheduling
Benefits:
No delivery fee for buyer
Can happen on your schedule
Works for any item size
Buyer can inspect before completing purchase
Considerations:
You handle the handoff yourself
You need pickup hours and pickup spots that you can actually support
Setting Up Delivery
When courier delivery is enabled on your account and a buyer purchases your item:
You receive a notification
On your transaction page, tap Create Shipment to generate the label
Pack the item securely and attach the label
Your last step depends on the delivery option the buyer chose at checkout. You'll see which one on your transaction page.
Everyday Delivery (scheduled): No further action needed. Trexity arrives at your address between 9am and 3pm the business day after you created the shipment.
Direct Delivery (on-demand): Tap Ready for Pickup when you're set. A courier is dispatched right away and arrives in about 2 hours.
In both cases, the buyer gets same-day delivery from the moment Trexity picks the item up.
What Buyers See
At checkout, buyers pick between Everyday (scheduled, lower cost) and Direct (same-day on-demand, faster). You don't need to choose. Both are available whenever courier delivery is enabled on your account.
Rate Changes After Checkout
If the delivery rate has changed since checkout, you'll see the updated rate before confirming. Rate decreases are applied automatically and the buyer is refunded the difference. Rate increases are shown to you for acknowledgment, and the difference comes from your payout so the buyer is never charged more.
Setting Up In-Person Pickup
When you enable in-person pickup:
Set your pickup availability in My Shop > Availability
Choose pickup spots in My Shop > Settings > Pickup spots
When creating or editing a listing, confirm which pickup spots are saved on that listing
After payment is secured, the buyer books a time and pickup spot, or you coordinate by message if scheduling is not available
Buyer confirms receipt to release payment
Existing listings keep the pickup spots that were saved with them. If you update your defaults later, edit the listing and use Pull latest from settings to refresh that listing's pickup options.
Tips for Each Option
For Delivery
Package items securely
Mark "Ready for Pickup" when your item is packaged and you're available
Provide clear pickup instructions (apartment buzzer, etc.)
Include any accessories/cables with the item
For In-Person Pickup
Meet in public, well-lit places
Enable police safe-trade zones or other public pickup spots when they make sense
Bring a friend if you'd like
Have the item ready to show
Test electronics together if applicable
Changing After Listing
You can update delivery and pickup options anytime before a sale:
Open your listing
Edit delivery and pickup settings
Save changes
Once a buyer has checked out, the delivery and pickup method for that order is locked.
What Most Sellers Do
Many sellers offer both options to maximize their buyer pool. Buyers appreciate choice, and it often leads to faster sales.
Questions?
Not sure which option fits your item? Our support team can help you decide.