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Managing Delivery and Pickup Availability

How to manage courier delivery, pickup windows, and pickup spots for your listings

Written by Austin Headley

Offering Courier Delivery

When courier delivery is enabled on your account, buyers in your service area can choose same-day delivery at checkout. A verified courier picks up from you and delivers directly to the buyer.

How Delivery Works for Sellers

A buyer purchases your item with delivery

You receive a notification and a shipping label

Pack the item securely and attach the label

Tap Ready for Pickup on your transaction page

A courier arrives within about 2 hours (available 8am-8pm)

The courier delivers to the buyer same day

Be Ready for Pickup

When you mark an item ready:

  • Have the item packaged and good to go

  • Keep your phone handy for courier updates

  • Be available for the next couple of hours

For In-Person Pickups

In-person pickups work differently. You can let buyers book from your pickup availability after checkout, or coordinate by message if scheduling is not available for that listing.

Set weekly pickup windows in My Shop > Availability. If you connect Google Calendar, ShopBroker can hide busy slots based on the calendars you select, without reading event titles or notes.

Meeting Locations

Manage pickup spots in My Shop > Settings > Pickup spots. You can offer:

  • Your home (if comfortable)

  • Police safe-trade zones surfaced by ShopBroker

  • Custom public pickup spots you add

New listings use your current pickup spot defaults. Existing listings keep their saved options until you edit the listing and use Pull latest from settings.

Common Scenarios

"I work 9-5"

Mark items ready in the evening when you're home. Couriers are available until 8pm. Weekends work too.

"I work from home"

Mark items ready anytime during the day. You can step away for a few minutes when the courier arrives.

"I'm going on vacation"

Simply don't mark any items as ready until you're back. No settings to change.

Tips

  • Package items the night before so you're ready to go

  • Keep your phone nearby after marking an item ready

  • Provide clear instructions for your building (buzzer codes, etc.)

Questions?

First time with courier delivery? Our team is happy to walk you through it.

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