Getting Ready for Courier Pickup

When a buyer chooses delivery, a verified courier comes to you. Here's how to make pickup smooth and quick.

Your Pickup Flow

A buyer purchases your item, and you receive a notification and shipping label

Pack the item securely and attach the label

Tap Ready for Pickup on your transaction page

A courier is dispatched and typically arrives within about 2 hours

Before Pickup

Pack the Item Securely

Protect your item for transport:

Use original packaging if available
Bubble wrap fragile items
Secure loose parts or accessories
Include cables, chargers, manuals

Double-Check Everything

Before marking ready:

Verify the item matches your listing
Include all advertised accessories
Test electronics one more time
Clean and present nicely

Print and Attach Your Label

Make sure your shipping label is printed and attached to the package. You can access the label from your order's delivery and pickup page.

When the Courier Arrives

Be Ready and Available

Keep your phone nearby (the courier may call)
Have the item by the door ready to go
Be present at your pickup address

Meet the Courier

When the courier arrives:

Confirm the order with them
Hand over the item
Verify they have the right package

Quick and Easy

Couriers are on a schedule with multiple stops. Having everything ready helps everyone:

Item packed and sealed
Clearly labeled if multiple packages
Quick handoff

Packaging Tips

Electronics

Original box is best
Wrap in bubble wrap or cloth
Secure cables separately
Include all accessories

Fragile Items

Double-box if possible
Fill empty space with padding
Mark "Fragile" on packaging
Consider extra protection

Odd-Shaped Items

Wrap completely
Secure any protruding parts
Make sure it's safe to carry

Small Items

Use a padded envelope or small box
Don't leave loose in a bag
Make sure nothing falls out

What the Courier Needs

Clear Access

Make sure they can reach your door
Provide your buzzer code if needed
Remove any obstacles from the path

Easy Identification

Match the name on the order
Have order details ready if asked
Be at the pickup address

If You Can't Be There

Life happens. If you can't make the pickup:

Contact support as soon as possible

Don't leave items unattended outside

Common Issues

Courier Can't Access Your Building

If they can't get in:

They'll give you a call
Have your phone handy
Head down to meet them if needed

Need More Time to Prepare?

A little advance prep goes a long way:

Get everything packed the night before
Set a reminder for yourself
Have a backup plan just in case

Pickup Confirmation

After the courier picks up your item:

You'll get a notification
Status changes to "In Transit"
Delivery tracking begins for the buyer

Final Checklist