Getting Ready for Courier Pickup
When a buyer chooses delivery, a verified courier comes to you. Here's how to make pickup smooth and quick.
Your Pickup Flow
How pickup works depends on the delivery type for your order:
Standard (Same-Day): You create the shipment, print the label, and tap "Ready for Pickup." A courier typically arrives within about 2 hours.
Flex (Same-Day or Next-Day): You schedule a delivery date and time window. The shipment and label are created in one step. The courier arrives during your selected window.
In both cases, you'll see a clear next step on your order's fulfillment page.
Before Pickup Day
Confirm Your Availability
Make sure the scheduled pickup time works for you:
Check your order for the pickup day and delivery type
For Standard: be available to dispatch when you're ready
For Flex: be available during your selected pickup window
Pack the Item Securely
Protect your item for transport:
Use original packaging if available
Bubble wrap fragile items
Secure loose parts or accessories
Include cables, chargers, manuals
Double-Check Everything
Before the courier arrives:
Verify the item matches your listing
Include all advertised accessories
Test electronics one more time
Clean and present nicely
Pickup Day
Print and Attach Your Label
Before the courier arrives, make sure your shipping label is printed and attached to the package. You can access the label from your order's fulfillment page — it's generated when you create the shipment (Standard) or schedule delivery (Flex).
Be Ready and Available
Keep your phone nearby (the courier may call)
Have the item by the door ready to go
Be present on the pickup day
Meet the Courier
When the courier arrives:
Confirm the order with them
Hand over the item
Verify they have the right package
Quick and Easy
Couriers are on a schedule with multiple stops. Having everything ready helps everyone:
Item packed and sealed
Clearly labeled if multiple packages
Quick handoff
Packaging Tips
Electronics
Original box is best
Wrap in bubble wrap or cloth
Secure cables separately
Include all accessories
Fragile Items
Double-box if possible
Fill empty space with padding
Mark "Fragile" on packaging
Consider extra protection
Odd-Shaped Items
Wrap completely
Secure any protruding parts
Make sure it's safe to carry
Small Items
Use a padded envelope or small box
Don't leave loose in a bag
Make sure nothing falls out
What the Courier Needs
Clear Access
Make sure they can reach your door
Provide your buzzer code if needed
Remove any obstacles from the path
Easy Identification
Match the name on the order
Have order details ready if asked
Be at the pickup address
If You Can't Be There
Life happens. If you can't make the pickup:
Contact support as soon as possible
Reschedule for a time you're available
Don't leave items unattended outside
Common Issues
Courier Can't Access Your Building
If they can't get in:
They'll give you a call
Have your phone handy
Head down to meet them if needed
Pickup Time Doesn't Work?
If the scheduled day no longer works for you:
Request a reschedule through the app
Do this as early as possible
Be open to alternative times
Need More Time to Prepare?
A little advance prep goes a long way:
Get everything packed the night before
Set a reminder for pickup day
Have a backup plan just in case
Pickup Confirmation
After the courier picks up your item:
You'll get a notification
Status changes to "In Transit"
Delivery tracking begins for the buyer
Final Checklist
Before pickup:
[ ] Item matches listing exactly
[ ] All accessories included
[ ] Securely packaged
[ ] Shipping label printed and attached
[ ] Address and access info correct
[ ] Phone charged and nearby
[ ] Available on pickup day
Questions?
First time with courier pickup? Our team is happy to walk you through it.