Getting Ready for Driver Pickup
When a buyer chooses delivery, our Trexity driver comes to you. Here's how to make pickup smooth and quick.
Before Pickup Day
Confirm Your Availability
Make sure the scheduled pickup time works for you:
Check your order for the pickup window
Be available during that time
Update if something changes
Pack the Item Securely
Protect your item for transport:
Use original packaging if available
Bubble wrap fragile items
Secure loose parts or accessories
Include cables, chargers, manuals
Double-Check Everything
Before the driver arrives:
Verify the item matches your listing
Include all advertised accessories
Test electronics one more time
Clean and present nicely
Pickup Day
Be Ready and Available
Keep your phone nearby (driver may call)
Have the item by the door ready to go
Be present during the pickup window
Meet the Driver
When the driver arrives:
Confirm the order with them
Hand over the item
Verify they have the right package
Quick and Easy
Drivers are on a schedule with multiple stops. Having everything ready helps everyone:
Item packed and sealed
Clearly labeled if multiple packages
Quick handoff
Packaging Tips
Electronics
Original box is best
Wrap in bubble wrap or cloth
Secure cables separately
Include all accessories
Fragile Items
Double-box if possible
Fill empty space with padding
Mark "Fragile" on packaging
Consider extra protection
Odd-Shaped Items
Wrap completely
Secure any protruding parts
Make sure it's safe to carry
Small Items
Use a padded envelope or small box
Don't leave loose in a bag
Make sure nothing falls out
What the Driver Needs
Clear Access
Ensure they can reach your door
Provide buzzer code if needed
Remove obstacles from path
Easy Identification
Match the name on the order
Have order details ready if asked
Be at the pickup address
If You Can't Be There
Life happens. If you can't make the pickup:
Contact support as soon as possible
Reschedule for a time you're available
Don't leave items unattended outside
Common Issues
Driver Can't Access Building
If they can't get in:
They'll call you
Have your phone handy
Go down to meet them if needed
Wrong Pickup Time
If the window doesn't work:
Request a reschedule through the app
Do this as early as possible
Be flexible with alternatives
Item Not Ready
Avoid this by:
Preparing the night before
Setting a reminder
Having a backup plan
Pickup Confirmation
After the driver picks up your item:
You'll get a notification
Status changes to "In Transit"
Delivery tracking begins for the buyer
Final Checklist
Before pickup:
[ ] Item matches listing exactly
[ ] All accessories included
[ ] Securely packaged
[ ] Address and access info correct
[ ] Phone charged and nearby
[ ] Available during window
Questions?
First time with driver pickup? Our team can walk you through any questions.