Professional Delivery, Made Easy
We've partnered with a trusted courier network to handle delivery, so your items get from sellers to you safely and reliably.
How Delivery Works
When a seller offers delivery, you'll see two options at checkout and pick the one that suits you:
Everyday Delivery: scheduled pickup, lower cost. Trexity picks up from the seller between 9am and 3pm the business day after the seller creates the shipment, and delivers to you the same day.
Direct Delivery: faster. The seller taps "Ready for Pickup" whenever they're packed, and a courier arrives at their door in about 2 hours. Delivery to you follows on the same day.
Either way, Trexity operates between 8am and 8pm daily.
What Happens After You Buy
1. Seller Gets Notified
The seller receives a notification and knows which option you picked. Their dashboard guides them through the right workflow.
2. Seller Creates the Shipment
The seller taps Create Shipment on their transaction page to generate the shipping label.
3. The Right Pickup Kicks In
For Everyday orders, pickup happens automatically in the 9am-3pm window the next business day. The seller doesn't need a second button.
For Direct orders, the seller taps Ready for Pickup once they're packed, and a courier is dispatched right away.
4. Courier Picks Up
A verified Trexity courier picks up the item. For Direct this typically happens within about 2 hours of the seller's tap. For Everyday it happens in the scheduled window.
5. Delivery to You
The courier brings the item directly to your address. You'll get real-time tracking updates as they approach.
6. Confirmation
Once delivered, you'll receive confirmation and your payment is released to the seller.
What Makes It Safe?
Verified Couriers: All couriers are vetted and background-checked.
Real-Time Tracking: Know exactly where your item is throughout delivery.
Professional Handling: Items are handled carefully from pickup to delivery.
Tracked: Delivery status is visible, and support can help if something goes wrong.
Service Areas
Courier delivery is currently available in select Canadian metropolitan areas. The list grows over time, so the most accurate way to check coverage for your address is to start a checkout. We'll tell you right away whether delivery is available to you.
You can also browse the location selector in the app to see which markets are currently active.
Size Limits
Weight and size limits apply, and you'll see eligibility on the listing before you check out. Larger or heavier items work better with in-person pickup.
Delivery Fees
The delivery fee is calculated based on:
Distance between seller and buyer
Item size and weight
You'll see the exact fee at checkout before you pay.
What If I'm Not Home?
If you can't be there for delivery:
Add delivery notes for where to leave the item
Have someone else receive it
Ensure a safe drop-off location
The courier will follow your instructions or contact you if there's an issue.
No Delivery Available?
If a seller doesn't offer delivery, you'll arrange pickup directly with them after purchase. This works great for larger items or when you'd prefer to see the item in person before completing the transaction.
Questions?
If you have questions about your delivery, check your order status or reach out to our support team. We're happy to help!