Professional Delivery, Made Easy
We've partnered with a trusted courier network to handle delivery, so your items get from sellers to you safely and reliably.
How Delivery Works
When a seller offers delivery, we automatically find you the best available rate. No complicated options to choose from — just a single delivery price based on the route and timing.
Delivery timing:
Most deliveries arrive the same day or next day
Deliveries happen between 8am and 8pm
You'll see the estimated delivery date at checkout
Two Delivery Types
Behind the scenes, ShopBroker uses two delivery methods to get your item to you. You don't need to choose — we find the best option automatically based on the seller's availability and your location.
Standard (Same-Day)
On-demand courier pickup from the seller
Courier typically arrives at the seller within about 2 hours
Same-day delivery when the seller dispatches early enough
Flex (Same-Day or Next-Day)
Scheduled delivery within a specific time window
The seller schedules a delivery date and window that works for them
Often available at a lower rate than Standard
Your confirmation page shows the delivery type and estimated date.
What Happens After You Buy
1. Seller Prepares Your Item
The seller packages your item and prints a shipping label for the courier.
2. Delivery Gets Scheduled
For Flex deliveries, the seller schedules a delivery date and time window. As soon as they do, you'll be notified:
Email notification with the delivery date, time window, and what to expect next
In-app message in your conversation with the seller confirming the schedule
For Standard deliveries, the seller dispatches the courier on-demand, so you'll go straight to the next step.
3. Courier Picks Up
A verified courier picks up the item from the seller. For Standard deliveries, the courier typically arrives at the seller within about 2 hours. For Flex deliveries, the courier arrives during the seller's scheduled pickup window.
4. Direct Delivery to You
The courier brings the item directly to your address. You'll get real-time tracking updates as they approach.
5. Confirmation
Once delivered, you'll receive confirmation and your payment is released to the seller.
What Makes It Safe?
Verified Couriers: All couriers are vetted and background-checked.
Real-Time Tracking: Know exactly where your item is throughout delivery.
Professional Handling: Items are handled carefully from pickup to delivery.
Insured: Deliveries are covered in case of damage or issues.
Service Areas
Courier delivery is currently available in these Canadian cities:
Toronto (including the Greater Toronto Area)
Ottawa
Hamilton
Oshawa
Calgary
Edmonton
Winnipeg
Vancouver
Delivery windows and availability vary by city. You'll see if delivery is available to your address during checkout.
Weight & Size
Items up to 35 lbs that fit in a standard vehicle can be delivered. Larger or heavier items work better with self-arranged pickup.
Delivery Fees
The delivery fee is calculated based on:
Distance between seller and buyer
Delivery type (Standard or Flex)
You'll see the exact fee at checkout before you pay. Flex delivery often has lower rates than Standard because of the scheduled pickup windows.
What If I'm Not Home?
If you can't be there for delivery:
Add delivery notes for where to leave the item
Have someone else receive it
Ensure a safe drop-off location
The courier will follow your instructions or contact you if there's an issue.
No Delivery Available?
If a seller doesn't offer delivery, you'll arrange pickup directly with them after purchase. This works great for larger items or when you'd prefer to see the item in person before completing the transaction.
Questions?
If you have questions about your delivery, check your order status or reach out to our support team. We're happy to help!