What Happens After You Pay
Once you complete your purchase with courier delivery, here's what to expect. The exact timing depends on which delivery option you picked at checkout.
Your Item Gets Prepared
The seller is notified immediately. On their transaction page, they'll tap Create Shipment to generate the label, then package your item and attach it.
A Courier Picks Up
Everyday Delivery: Trexity arrives at the seller between 9am and 3pm the business day after they created the shipment. No further action from the seller.
Direct Delivery: Once the seller taps "Ready for Pickup", a courier is dispatched right away and typically arrives in about 2 hours.
Same-Day Delivery
Either way, the courier delivers your item directly to your door on the same day the pickup happens. Trexity operates between 8am and 8pm.
Staying in the Loop
You'll receive notifications at each stage of the delivery process:
Courier picks up. You'll know when the courier collects your item from the seller.
On the way. Another notification when the courier is heading to you.
Live tracking. Follow the courier's progress in real-time as they approach.
Delivered. Confirmation when your item arrives.
Tips for Smooth Delivery
Be available: Make sure someone can receive the item.
Clear access: Ensure the courier can easily reach your door.
Add notes: Use the delivery instructions field for helpful details like:
"Ring doorbell twice"
"Leave at side door"
"Apartment buzzer code: 123"
Weather and Delays
Bad weather occasionally affects deliveries. If this happens:
We'll notify you as soon as possible
Your payment protection remains in place
Your item will get to you, even if it takes a little longer than planned.