Once you complete your purchase with courier delivery, here's what to expect. We automatically book the most affordable courier route for your order, so you don't have to pick a delivery option. The fee and an estimated delivery time are shown at checkout before you pay.

The seller is notified immediately. On their transaction page, they'll tap Create Shipment to generate the label, then package your item and attach it.

For most orders, a courier collects your item from the seller the next business day, between 9am and 3pm. The seller doesn't need to do anything extra. The pickup happens automatically in that window once the shipment is created.

Most items are delivered the same day they're picked up, so you'll usually have your order the next business day. Some short, nearby Toronto routes deliver the next day instead. Either way, the estimated timing is shown at checkout. Couriers operate between 8am and 8pm.

You'll receive notifications at each stage of the delivery process:

Courier picks up. You'll know when the courier collects your item from the seller.

On the way. Another notification when the courier is heading to you.

Live tracking. Follow the courier's progress in real-time as they approach.

Delivered. Confirmation when your item arrives.

Be available: Make sure someone can receive the item.

Clear access: Ensure the courier can easily reach your door.

Add notes: Use the delivery instructions field for helpful details like:

Bad weather occasionally affects deliveries. If this happens:

Your item will get to you, even if it takes a little longer than planned.