The Checkout Process
Buying on ShopBroker is designed to be quick, secure, and transparent. Here's exactly what happens when you check out.
Step 1: Access the Listing
Every item on ShopBroker has a unique share link. The seller sends this to you, and clicking it takes you directly to the item page where you can:
View photos
Read the description
See the price
Check delivery and pickup options
Step 2: Choose Your Delivery & Pickup Option
You'll see the available options:
Delivery: Professional couriers handle pickup and delivery. If the seller offers both options, you'll choose between Everyday (scheduled, lower cost) and Direct (same-day on-demand). You'll see the delivery fee at checkout.
In-Person Pickup: Meet the seller directly. No delivery fee, but you'll coordinate the meetup together.
Step 3: Enter Your Information
Fill in what's needed for your chosen option:
For Delivery:
Full name
Email address
Phone number
Delivery address
Delivery date
For In-Person Pickup:
Email address (to receive confirmation)
Step 4: Review Your Total
Before paying, you'll see a clear breakdown:
Item price
Delivery fee (if choosing delivery)
Total
No hidden fees. What you see is what you pay.
Step 5: Accept Terms
Check the box to agree to our Terms of Service. This confirms you understand how our payment protection works.
Step 6: Complete Payment
You'll see the seller's active payment option at checkout. If the seller uses PayPal, you'll see a PayPal button that opens PayPal's secure checkout. If the seller uses Stripe, you'll enter card details directly on the checkout page. Either way, we authorize your payment now but don't charge it until the transaction completes.
For more on payment options, see Accepted Payment Methods.
Step 7: Confirmation
After checkout, you'll see:
Order confirmation page
Order number
Next steps
Confirmation email
What Happens Behind the Scenes
When you complete checkout:
Your payment is authorized (funds reserved)
The seller is notified
For delivery: The seller creates the shipment, and Trexity handles pickup from there
For in-person pickup: You and the seller coordinate
Your money stays protected until you receive your item.
Questions During Checkout?
If anything's unclear, tap the chat bubble for instant help. We're here to make sure your purchase goes smoothly.
