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How Checkout Works

A walkthrough of the ShopBroker checkout process

Written by Austin Headley

The Checkout Process

Buying on ShopBroker is designed to be quick, secure, and transparent. Here's exactly what happens when you check out.

Step 1: Access the Listing

Every item on ShopBroker has a unique share link. The seller sends this to you, and clicking it takes you directly to the item page where you can:

  • View photos

  • Read the description

  • See the price

  • Check delivery and pickup options

Step 2: Choose Your Delivery & Pickup Option

You'll see the available options:

Delivery: Professional couriers handle pickup and delivery. If the seller offers both options, you'll choose between Everyday (scheduled, lower cost) and Direct (same-day on-demand). You'll see the delivery fee at checkout.

In-Person Pickup: Meet the seller directly. No delivery fee, but you'll coordinate the meetup together.

Step 3: Enter Your Information

Fill in what's needed for your chosen option:

For Delivery:

  • Full name

  • Email address

  • Phone number

  • Delivery address

  • Delivery date

For In-Person Pickup:

  • Email address (to receive confirmation)

Step 4: Review Your Total

Before paying, you'll see a clear breakdown:

  • Item price

  • Delivery fee (if choosing delivery)

  • Total

No hidden fees. What you see is what you pay.

Step 5: Accept Terms

Check the box to agree to our Terms of Service. This confirms you understand how our payment protection works.

Step 6: Complete Payment

You'll see the seller's active payment option at checkout. If the seller uses PayPal, you'll see a PayPal button that opens PayPal's secure checkout. If the seller uses Stripe, you'll enter card details directly on the checkout page. Either way, we authorize your payment now but don't charge it until the transaction completes.

For more on payment options, see Accepted Payment Methods.

Step 7: Confirmation

After checkout, you'll see:

  • Order confirmation page

  • Order number

  • Next steps

  • Confirmation email

What Happens Behind the Scenes

When you complete checkout:

Your payment is authorized (funds reserved)

The seller is notified

For delivery: The seller creates the shipment, and Trexity handles pickup from there

For in-person pickup: You and the seller coordinate

Your money stays protected until you receive your item.

Questions During Checkout?

If anything's unclear, tap the chat bubble for instant help. We're here to make sure your purchase goes smoothly.

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