Understanding Delivery Fees
When you choose delivery on ShopBroker, a delivery fee is added to your order. Here's how it works.
Who Pays the Delivery Fee?
Buyers pay the delivery fee. It's added at checkout on top of the item price.
Sellers receive their full listing price minus the service fee - the delivery fee goes to the courier and doesn't affect seller payouts.
How Fees Are Calculated
Delivery fees depend on:
1. Distance
The route from seller to buyer affects the price:
Shorter distances = lower fees
Longer distances = higher fees
2. Item Weight
Heavier items generally have higher delivery fees due to handling requirements.
3. Demand & Timing
During busy periods or with limited driver availability, fees may adjust slightly.
Your Exact Fee
Delivery fees vary based on your specific order. Your exact fee is calculated and displayed at checkout based on the distance, item details, and current availability.
Seeing Your Fee
You'll see the exact delivery fee:
When you enter your address at checkout
Before you confirm payment
In your order confirmation
There are no hidden charges - the price shown is what you pay.
Why Does Delivery Cost This?
Your delivery fee covers:
Driver compensation for their time and fuel
Vehicle costs including insurance
Handling and care for your item
Tracking technology for real-time updates
Insurance coverage during transit
Our delivery partner provides professional, insured delivery.
Reducing Delivery Costs
Choose Nearby Sellers
Items from closer sellers have lower delivery fees.
Consider Self-Arranged
Skip the delivery fee entirely by choosing self-arranged pickup. You'll coordinate directly with the seller.
Combine Purchases (Future)
Buying multiple items from the same seller may offer delivery savings in the future.
No Delivery Fee for Self-Arranged
If you choose self-arranged pickup:
$0 delivery fee
You meet the seller directly
Payment protection still applies
Just coordinate the meetup
When You're Charged
Delivery fees are included in your payment authorization at checkout. They're captured along with the item price when delivery is confirmed.
Refunds and Delivery Fees
Order Cancelled Before Delivery
Full refund including delivery fee.
Delivery Failed (Not Your Fault)
Full refund including delivery fee.
Delivery Successful But Item Issues
Delivery fee typically not refunded (the delivery was completed). Item-related refunds are separate.
Checking Delivery Availability
If delivery isn't available to your address:
You'll see a message during checkout
Self-arranged pickup is offered instead
No delivery fee applies
Questions?
See an unexpected delivery fee? Our support team can explain the calculation for your specific order.