Need to Cancel?
Things change, we get it. Here's how cancellations and refunds work on ShopBroker.
When Can I Cancel?
Delivery Orders
You can cancel anytime before:
The driver picks up the item
Delivery is in progress
Once the driver has the item, cancellation may not be possible.
Self-Arranged Orders
You can cancel anytime before:
You tap "Pay Seller" to release payment
Once you confirm receipt, the transaction is complete.
How to Cancel
Go to your order details
Look for the "Cancel Order" button
Confirm cancellation
Your authorization is released
Refund Timeline
When you cancel:
Authorization released immediately
Card payments: Funds return in 5-10 business days (depends on your bank)
PayPal: Funds typically return to your PayPal account within 1-3 business days
Full vs. Partial Refunds
Full Refund Scenarios
Order cancelled before pickup
Seller cancels the order
Delivery fails (driver can't complete)
Item never arrives
Partial Refund Scenarios
Delivery attempted but failed due to buyer (may deduct delivery fee)
Item damaged during delivery (case-by-case)
Dispute resolution (depends on outcome)
Who Can Cancel?
Buyers Can Cancel:
Before delivery starts
Self-arranged orders before confirming receipt
Sellers Can Cancel:
If item becomes unavailable
Before pickup is attempted
ShopBroker May Cancel:
Suspected fraud
Policy violations
Technical issues
After Cancellation
Once cancelled:
You'll receive email confirmation
The listing may become available again (if seller relists)
Your refund processes automatically
No action needed from you
What If I Changed My Mind?
Cancellations are generally final. If you cancelled and want to purchase again:
Ask the seller if the item is still available
They may create a new listing
Complete a new checkout
Disputes
If you disagree with a cancellation:
Contact our support team
Explain the situation
Provide any relevant details
We'll review and help resolve
Tracking Your Refund
To check refund status:
View your order details
Look for refund status
Check your bank statement
If you don't see your refund after 10 business days, contact support.
Remember
Your payment is protected throughout — whether you paid by card or PayPal. Whether you cancel or the transaction completes, your money is accounted for.
For the full policy on refunds and dispute resolution, see our Refund & Dispute Policy.