ShopBroker Inc.

Austin Headley

Everything about placing orders, payments, and deliveries

Buying on ShopBroker

A walkthrough of the ShopBroker checkout process

How Checkout Works

How to pick the perfect delivery date and time

Scheduling Your Delivery

Where ShopBroker delivers and what you need to know about addresses

Address Requirements and Service Areas

What to expect after you complete your purchase

Understanding Your Order Confirmation

How to discover and explore listings on ShopBroker

Browsing the Marketplace

Start a conversation with any seller on ShopBroker

How to Message a Seller

A friendly step-by-step guide to buying your first item on ShopBroker

How to Place Your First Order

Standard or Flex Delivery - which is right for you?

Choosing Your Delivery Option

Get notified when items matching your search are listed

Saved Searches & Alerts

How ShopBroker helps you find items near you

Setting Your Location

How to browse vendor kiosks, find deals, RSVP, and earn stars at ShopBroker Market marketplace events

Shopping at ShopBroker Market Events

How to find items and complete your purchase

Placing an Order

How to cancel orders and when refunds apply

Cancelling an Order and Refunds

Understanding the difference between authorization and capture

When Is My Card Charged?

How ShopBroker keeps your money safe until you receive your item

Understanding Payment Protection

How Your Payment Is Protected

A deep dive into how ShopBroker protects your money

How Payment Protection Works

How you can pay for purchases on ShopBroker

Accepted Payment Methods

How your payment is protected and when you're charged

Payment & Protection

Everything you need to know about ShopBroker's delivery service

How Delivery Works with Trexity

Coordinate directly with the seller while staying protected

Self-Arranged Pickup: How It Works

Follow your item from pickup to your door

Tracking Your Delivery

Which option is right for you? Here's how to decide

Choosing Delivery vs Self-Arranged Pickup

Everything you need to know about ShopBroker's courier delivery service

How Delivery Works

What happens when a delivery can't be completed

What If Delivery Fails?

How to confirm you received your item and release payment to the seller

Releasing Payment for Self-Arranged Orders

Getting your item delivered or arranging pickup

Delivery & Pickup

Share your experience and help the community

Rating Your Seller

Getting a Refund

What to do if something is wrong with your purchase

Issues with Your Item

How refunds and disputes work on ShopBroker — no physical returns needed

Refund & Dispute Policy

Rating sellers, handling issues, and getting refunds

After Your Purchase

Create a custom design with text, images, and links

Back to ShopBroker

Find answers and get help from Intercom Support and Community Experts

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