ShopBroker Inc.

Austin Headley

Everything about placing orders, payments, and deliveries

Buying on ShopBroker

A walkthrough of the ShopBroker checkout process

How Checkout Works

Where ShopBroker delivers and what you need to know about addresses

Address Requirements and Service Areas

What to expect after you complete your purchase

Understanding Your Order Confirmation

How to discover and explore listings on ShopBroker

Browsing the Marketplace

Start a conversation with any seller on ShopBroker

How to Message a Seller

A friendly step-by-step guide to buying your first item on ShopBroker

How to Place Your First Order

Get notified when items matching your search are listed

Saved Searches & Alerts

How ShopBroker helps you find items near you

Setting Your Location

How to browse seller shops, find deals, and RSVP for ShopBroker Market marketplace events

Shopping at ShopBroker Market Events

What happens after you purchase an item with courier delivery

What to Expect After Checkout

How to find items and complete your purchase

Placing an Order

How to cancel orders and when refunds apply

Cancelling an Order and Refunds

Understanding the difference between authorization and capture

When Is My Card Charged?

How ShopBroker keeps your money safe until you receive your item

Understanding Payment Protection

How Your Payment Is Protected

How PayPal checkout works on ShopBroker, plus PayPal Buyer Protection

Paying with PayPal

How you can pay for purchases on ShopBroker

Accepted Payment Methods

How your payment is protected and when you're charged

Payment & Protection

Follow your item from pickup to your door

Tracking Your Delivery

Everything you need to know about ShopBroker's same-day courier delivery service

How Delivery Works

Choose pickup, arrange a safe handoff, inspect the item, and release payment

In-Person Pickup: How It Works

How to confirm you received your item and release payment to the seller

Releasing Payment for In-Person Pickup Orders

Which option is right for you? Here's how to decide

Choosing Delivery vs In-Person Pickup

After checkout, pick a pickup spot and 30-minute slot from the seller's open hours

Booking a Pickup Time: How It Works for Buyers

What happens when a delivery can't be completed

What If Delivery Fails?

Getting your item delivered or arranging pickup

Delivery & Pickup

Share your experience and help the community

Rating Your Seller

Getting a Refund

What to do if something is wrong with your purchase

Issues with Your Item

How refunds and disputes work on ShopBroker. No physical returns needed.

Refund & Dispute Policy

Rating sellers, handling issues, and getting refunds

After Your Purchase

Create a custom design with text, images, and links

Back to ShopBroker

Find answers and get help from Intercom Support and Community Experts

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