Some sellers publish their open pickup hours so you can book a specific time after checkout instead of trading messages back and forth. Your payment is secured first. Then you pick the pickup spot and 30-minute window that works for you.

You'll see this option on listings where the seller has set it up. If the seller hasn't, the regular in-person pickup flow still works: complete checkout, then coordinate the time and place by message.

On the listing page or checkout page, choose in-person pickup as your option. Complete checkout first so your payment is secured. For scheduled pickup listings, your confirmation page or order page will send you to the pickup booking page.

You'll see a strip of the next 14 days. Tap any date to see the slots the seller has open that day. Days with no open slots are greyed out.

Each open slot is a specific 30-minute window. Tap the one that works.

If the seller offers more than one pickup spot, pick the place that works for you. You may see the seller's address, a police safe-trade zone, or another public spot the seller added. Public pickup spots include a Google Maps action so you can check the location before confirming.

Confirm your selected time and pickup spot. ShopBroker saves the booking, notifies the seller, and updates the order status.

Choose a time, then pick one of the seller's available pickup spots.

You'll see the date, time, and pickup spot on your order. Both of you can message each other if anything needs to shift.

After booking, tap Add to Calendar. You'll get four options:

Pick whichever calendar you actually use. The event lands with the date, time, item name, and pickup spot pre-filled, so you can find it on your phone or laptop later. You don't need to connect any account to ShopBroker. We just hand you a link, your calendar takes it from there.

You'll also get an email confirmation with the same details, in case you want to find it later by searching your inbox.

Showing up at a scheduled pickup is the same as any in-person handoff. The full safety walkthrough lives in In-Person Pickup: How It Works, but the short version:

Arrive on time. The seller has 30 minutes blocked for you specifically.

Inspect the item. Check it matches the listing photos and description, and test it if you can.

Tap Release funds. Once you're satisfied, open your order and tap Release funds to send payment to the seller. The full flow is in Releasing Payment for In-Person Pickup Orders.

That's the whole arc: pick a time, show up, inspect, release funds.

If the seller asks you to release funds before you've inspected the item, don't. The button is yours to tap when you're ready. You'll also get a reminder from us at the start of your pickup window so the order doesn't slip your mind.

It happens. Sellers get sick, plans change, things come up.

If the seller cancels your booking:

If you arrive at the pickup time and the seller isn't there:

Wait 10-15 minutes. Traffic happens.

Message the seller through the order page. Sometimes there's a quick reason and they're a few minutes out.

If they don't respond within an hour or two, contact support. We can help you cancel the order.

If you paid by card or PayPal, your payment is still held, so until you tap Release funds the seller hasn't been paid. If you chose to pay cash or Interac e-Transfer in person, there's nothing for us to hold or return, so don't pay until you've met the seller and inspected the item.

Plans shift on your side too. You have two options:

Cancel the order. From your order page, tap the cancel option. If you paid by card or PayPal, the payment hold is released back to your payment method. (For a cash or Interac e-Transfer pickup that hasn't happened yet, no money has changed hands.) The seller is notified and the slot opens up for another buyer.

Reschedule the pickup. If you want the same item but a different time, use Reschedule pickup on your order page before the pickup window starts. Pick a new open slot and ShopBroker will notify the seller.

There's no penalty for cancelling, but try to give the seller as much notice as you can. If you cancel an hour before the slot, they don't have time to fill it.

Scheduled pickups don't change how a card or PayPal payment is protected. From the moment you check out until you tap Release funds:

If you chose to pay cash or Interac e-Transfer in person, this works differently: you pay the seller directly, the money isn't held, and ShopBroker can't refund or recover it. Check the item before you hand anything over. See Paying in Person with Cash or Interac e-Transfer.

After you tap Release funds, the funds are released to the seller and the transaction is closed. Don't tap it before you've inspected the item and confirmed everything is as expected. See Releasing Payment for In-Person Pickup Orders for the full breakdown.

For scheduled pickups, the booking page shows the pickup spot options the seller made available for that listing. You may see a seller address, a police safe-trade zone, or another public spot. If the precise location matters before you finish booking, choose a public spot when available or message the seller.

Two reasons:

The seller has no open slots that day. Their availability is a weekly recurring template plus a busy-time auto-block from their connected calendar.

The date is outside the payment authorization window. For card and PayPal orders, payment holds expire after a limited time, and the exact timing can vary by payment method. Slots outside that window are not bookable.

Message the seller through the listing and ask if they can open a slot at a time that works. They can either add a new window to their availability or coordinate a one-off pickup outside their published hours.

No. The Add to Calendar button generates a one-time link or file. Your calendar app uses it to create the event. Nothing connects back to ShopBroker, and we don't see your calendar.

Each booking is tied to one item. If you're buying two things from the same seller, you'll book two slots, ideally back-to-back. Or, easier: message the seller and ask if they can hand off both items in a single 30-minute window. Most sellers say yes.

Local time, same for both you and the seller.

Message the seller through the order page as soon as you know. Most sellers are flexible if you give them a heads-up. Show up more than 15 minutes late without a message and the seller may not still be there.

You're meeting a person, not a courier. A scheduled pickup is still an in-person meetup with the seller. Pick a comfortable spot, bring a friend if it helps, and trust your instincts. Read In-Person Pickup: How It Works if you haven't already.

Stick to what you chose at checkout. If you paid by card or PayPal, your payment is already held, so never send a seller extra money on the side. If you chose to pay cash or Interac e-Transfer in person, you'll pay the seller directly at the meetup; just remember those payments aren't covered by ShopBroker's protection, so check the item before you hand anything over. If something feels off, decline and contact support. Either way, keep your messages in ShopBroker.

Reviews go both ways. After the pickup, you can leave the seller a review and they can leave you one. Showing up on time is the easiest way to start a 5-star review.

First time using a scheduled pickup? Message the seller with any questions from your order page, or reach out to support. We're happy to walk you through it.