Real-Time Delivery Tracking
Once your delivery is on the way, you can follow its progress in real-time.
How to Track
In Your Order
Go to your order details
Look for the "Track Delivery" section
See the current status and driver location
Via Email
You'll receive email updates at key moments:
When the driver picks up your item
When they're on the way to you
When delivery is complete
Via Text (If Enabled)
SMS notifications keep you updated without checking your email.
What You'll See
Driver Location
A map showing:
Driver's current position
Route to your address
Estimated arrival time
Status Updates
Driver assigned - A driver has accepted your delivery
En route to pickup - Driver heading to seller
Picked up - Driver has your item
On the way - Heading to you
Nearby - Almost there!
Delivered - Complete
Timing Expectations
Your Delivery Window
You chose a time window during checkout (e.g., 2 PM - 8 PM). Delivery will happen sometime within that window.
Real-Time Updates
Once the driver picks up your item, tracking becomes more precise. You'll know when they're close.
Delays
Traffic, weather, or other factors can affect timing. If there's a significant delay, you'll be notified.
Tips for Smooth Delivery
Watch for notifications: Keep an eye on your phone when delivery is near.
Be available: Someone should be present to receive the item.
Clear access: Make sure the driver can easily reach your door.
Special instructions: Add notes if your location is tricky to find.
What If Something's Wrong?
Driver can't find you: Answer your phone. The driver may call for directions.
Delivery is late: Check tracking for updates. Contact support if there's no movement.
Wrong address: Contact support immediately if you notice an error.
After Delivery
Once delivered:
You'll receive confirmation
Check the item
Rate your experience
Payment releases to seller
Your delivery tracking history is saved in your order details.