Chat Directly With Sellers
Have questions about an item? Want to negotiate or coordinate pickup details? You can message any seller directly on ShopBroker.
How to Start a Conversation
From a Listing Page
Open any listing you're interested in
Find the seller information card
Tap "Message Seller"
Type your message and send
From a Seller's Shop Page
Visit a seller's public shop (shopbroker.ca/shop/@username)
Tap the "Message" button on their profile
Start chatting
What You Can Do
Ask questions about condition, dimensions, or details not in the listing
Coordinate logistics for self-arranged pickups
Negotiate if the seller is open to offers
Get updates on when items might be available
Good to Know
You Need an Account
Both you and the seller must have ShopBroker accounts to message. Creating one is quick - just your email and a verification code.
Privacy First
Your full name isn't shown. Messages display your first name and last initial only (like "Sarah T.").
One Conversation Per Person
All your messages with the same seller stay in one thread, even across different listings. This makes it easy to continue conversations.
Character Limit
Each message can be up to 1,000 characters - plenty of room for most questions.
Finding Your Messages
All your conversations live in the Messages tab in Your Shop:
Go to Your Shop
Tap the Messages tab
See all your active conversations
Unread messages show a count badge so you know when someone's replied.
Tips for Better Responses
Be specific - "Is there any damage on the left side?" gets faster answers than "How's the condition?"
Be friendly - Sellers are real people. A quick "Hi!" goes a long way.
Check the listing first - Many questions might already be answered in the description or photos.
Questions?
If you're having trouble messaging a seller, our support team can help you get connected.