Chat Directly With Sellers
Have questions about an item? Want to negotiate or coordinate pickup details? You can message any seller directly on ShopBroker.
How to Start a Conversation
From a Listing Page
Open any listing you're interested in
Find the seller information card
Tap "Message Seller"
Type your message and send
What You Can Do
Ask questions about condition, dimensions, or details not in the listing
Coordinate logistics for self-arranged pickups
Negotiate if the seller is open to offers
Get updates on when items might be available
Sellers Can Message You Too
Once you've purchased an item, the seller can reach out to you directly through in-app messaging. You might hear from them about:
Pickup coordination for self-arranged orders
Delivery details like packaging or timing
Questions about your order (address clarification, item specifics)
You'll find these conversations in your Messages tab, just like conversations you start.
Good to Know
You Need an Account
Both you and the seller must have ShopBroker accounts to message. Creating one is quick — just your email.
Privacy First
Your full name isn't shown. Messages display your first name and last initial only (like "Sarah T.").
One Conversation Per Listing
Each listing has its own conversation thread. Whether you or the seller starts the conversation, it all stays in one place. This keeps discussions organized — questions about one item stay separate from another.
Character Limit
Each message can be up to 1,000 characters - plenty of room for most questions.
Finding Your Messages
Find all your conversations in the Messages tab in My Shop (your personal dashboard):
Go to My Shop
Tap the Messages tab
See all your active conversations
Unread messages show a count badge so you know when someone's replied.
Tips for Better Responses
Be specific - "Is there any damage on the left side?" gets faster answers than "How's the condition?"
Be friendly - Sellers are real people. A quick "Hi!" goes a long way.
Check the listing first - Many questions might already be answered in the description or photos.
Questions?
If you're having trouble messaging a seller, our support team can help you get connected.