Safe Messaging on ShopBroker
Our messaging system is built with your safety in mind. Here's what we do to protect you and how you can stay safe.
How We Protect You
Privacy by Default
Partial names only: Others see your first name and last initial (e.g., "Sarah T."), not your full name
No phone or email shared: Personal contact info isn't exposed through messaging
Account required: Only verified users can send messages
Security Measures
Rate limiting: Users can only send 30 messages per minute to prevent spam
Spam detection: Automatic filtering catches suspicious patterns
Content sanitization: Harmful code and scripts are blocked
Your Control
Block users: Stop unwanted communication instantly
Archive conversations: Clean up your inbox without losing records
Notification control: Choose whether to receive email alerts
Best Practices
Keep Communication on ShopBroker
Don't move to text, email, or other platforms. If something goes wrong, we can only help if the conversation happened here.
Never Share Sensitive Info
Don't share in messages:
Full address (until you're ready for pickup)
Bank account or card numbers
Government ID details
Passwords to anything
Trust Your Instincts
If a conversation feels off, it probably is. Common warning signs:
Pressure to act quickly
Requests to pay outside ShopBroker
Deals that seem too good to be true
Pushy requests for personal information
Meet Safely
If arranging a self-arranged pickup, meet in public places during daylight hours. Bring a friend if possible.
How to Block Someone
If you need to stop communication with someone:
Open the conversation
Tap the menu options
Select Block
Confirm your choice
Blocked users can't message you again. They won't be notified they've been blocked.
Reporting Problems
Inappropriate Messages
If someone sends you something harmful, offensive, or suspicious:
Take a screenshot if possible
Contact our support team
We'll investigate and take action
Scam Attempts
If you spot a scam, report it immediately. This helps us protect other users too.
What Happens When You Report
Our team reviews the conversation
We may temporarily restrict the reported user
If violations are found, accounts can be suspended
We may follow up with you for more details
Questions?
If you ever feel unsafe or unsure, reach out to our support team. We're here to help.