Stay in the Loop
When someone messages you on ShopBroker, we can send you an email so you never miss an important conversation.
How Notifications Work
Smart Timing
We don't spam you with emails for every message. Here's how it works:
Someone sends you a message
We wait 10 minutes
If you haven't read it by then, we send an email notification
This way, if you're actively chatting, you won't get flooded with emails. But if you step away, you'll know when someone's waiting for a reply.
What's in the Email?
Notification emails include:
Who messaged you
Which listing the message is about
A direct link to reply
Turning Notifications On or Off
In Your Profile Settings
Go to My Shop and tap the settings icon
Scroll to the Notification Settings section
Toggle Message notifications on or off
Changes save automatically
What Each Setting Means
Setting | What Happens |
On | Receive email when you have unread messages after 10 minutes |
Off | No email notifications - check the app manually |
Best Practices
For Sellers
Keep notifications on so you don't miss buyer inquiries. Quick responses help close sales faster.
For Buyers
Keep notifications on while you have active orders. Sellers can now message you directly about pickup coordination, delivery details, or order questions. Turn them off once your purchases are complete if you don't need ongoing communication.
Checking Messages Without Email
Even with notifications off, you can always check for new messages:
Go to My Shop
Tap the Messages tab
Unread conversations show a number badge
The badge in the navigation also shows your total unread count.
Troubleshooting
Not Getting Notifications?
Check if notifications are enabled in your settings
Verify the email on your account is correct
Check your spam/junk folder
Make sure at least 10 minutes have passed since the message
Getting Too Many Emails?
Turn off message notifications in your settings. You can always turn them back on later.
Questions?
If you're having trouble with notifications, our support team can help troubleshoot.