Safety First, Always
We built ShopBroker because we believe buying and selling locally shouldn't feel risky. Here's how we keep you protected.
Payment Protection
Your money is always safe:
Secure payments - Funds are held by your payment provider until transactions complete
Buyer protection - Get your item or get your money back
Seller protection - Receive payment only when you've delivered
No cash needed - All transactions are digital and traceable
Verified Users
Everyone on the platform goes through verification:
Identity verification - Real names, verified through Stripe/PayPal
Payment verification - Connected bank accounts are validated
Ongoing monitoring - We watch for suspicious activity
Professional Delivery
When you choose delivery:
Vetted drivers - Background-checked professionals
Real-time tracking - Know where your item is
Insured transport - Coverage for loss or damage
Contactless option - Never meet strangers if you prefer
Secure Technology
Behind the scenes:
Encrypted payments - Bank-level security
Secure connections - HTTPS everywhere
Privacy by design - Your data isn't sold
Trusted partners - Stripe, PayPal, Trexity
What We Protect Against
For Buyers:
Paying for items you never receive
Getting something different than advertised
Losing money to scammers
For Sellers:
Chargebacks and fraud
Meeting potentially unsafe buyers
Payment disputes
Community Standards
We maintain a safe marketplace by:
Removing bad actors quickly
Investigating reported issues
Providing responsive support
Learning from every transaction
Your Role in Safety
You're part of the safety equation too:
Meet in public for self-arranged pickups
Trust your instincts if something feels off
Report issues so we can help
Keep communication on platform for better support
When Things Go Wrong
If you encounter any issues:
Contact our support team immediately
Don't release payment if something's wrong
Document everything with photos if needed
Let us investigate and resolve
We're here to make things right.
The Bottom Line
ShopBroker exists to make local commerce safe and simple. If you ever feel unsafe or uncertain, reach out. We're here to help.