Your Stripe Express Dashboard
You also have your own Stripe Express dashboard where you can see detailed payment information.
Accessing Stripe Express
Go to your ShopBroker profile settings
Click "Manage in Stripe"
You'll be taken to Stripe Express
Or access directly at express.stripe.com after initial setup.
What You'll Find
Overview
Current balance
Recent payouts
Upcoming scheduled transfers
Transaction summary
Transactions
Every payment received
Fees deducted
Refunds issued
Detailed breakdowns
Payouts
History of bank transfers
Pending payouts
Payout schedule
Bank account on file
Settings
Payout schedule preferences
Bank account management
Tax documents (T5018 if applicable)
Business details
Key Metrics to Check
Available balance: Ready for next payout
Pending balance: Processing, not yet available
Total volume: All-time sales
Fees paid: Total ShopBroker service fees
Understanding Fees
Each transaction shows:
Gross amount (what buyer paid you)
ShopBroker fee (deducted)
Net amount (what you receive)
Tax Documents
If your sales reach certain amounts, Stripe provides tax documents. Check your dashboard early in the new year.
Exporting Data
Download CSV reports for:
Transactions
Payouts
Balances
Find in the "Reporting" section.
Troubleshooting
Can't Access Stripe Dashboard
Make sure you've completed onboarding
Check email for verification requests
Contact ShopBroker support if issues persist
Discrepancy with ShopBroker
ShopBroker shows your sales. Stripe shows the final amount after fees. Both should reconcile when you account for the service fee.
Tips
Check your dashboard weekly
Download monthly statements for records
Keep track of fees for tax purposes
Review settings quarterly
Questions?
Our support team can help explain any transactions or dashboard features you're unsure about.