Your Payments Page

The Payments page is where you track your earnings, review transactions, and manage how you get paid through PayPal, Stripe, or both.

Accessing the Payments Page

On desktop: Click your profile picture in the top-right corner, then select Payments.

On mobile: Tap the menu icon, then tap Payments.

You can also go straight to /payments in your browser.

What's on the Payments Page

The page has four tabs:

Overview

See how your sales are doing at a glance:

Current balance (ready for payout)
Pending balance (still processing)
Total earnings
Recent transaction summary

Transactions

Every payment received in one place:

Sale amount for each transaction
ShopBroker service fee deducted
Net amount paid to you
Transaction status and date
Link to the original order

Payouts

Your payout history and upcoming transfers:

History of bank transfers with dates and amounts
Pending payouts
Transfer history (PayPal) or payout schedule (Stripe)
Bank account on file (managed through your payment provider)

Settings

Manage your payment provider connections:

PayPal connection status
Stripe connection status
Active provider toggle (when both are connected)
Action Required banners if a provider needs attention

PayPal vs Stripe at a Glance

ShopBroker pays you securely through whichever provider is your active one.

PayPal: Funds land in your PayPal balance after delivery is confirmed. You manually transfer to your bank from PayPal whenever you want.

Stripe: Funds enter your Stripe balance after delivery is confirmed, then automatically pay out to your bank on your chosen schedule.

For a deeper comparison, see Choosing Your Payment Provider.

Understanding Your Balance

Available balance: Ready to transfer out (PayPal) or send to your bank (Stripe)
Pending balance: Payment captured but still processing
Total volume: All-time sales amount
Fees paid: Total ShopBroker service fees deducted

Accessing Your Provider's Dashboard

For detailed provider-specific reporting, tax documents, and payout settings:

PayPal Dashboard

Go to Payments > Settings

Click Open PayPal Dashboard

You'll be sent to paypal.com to manage your PayPal account

Stripe Express

Go to Payments > Settings

Click Manage in Stripe

You'll be taken to your Stripe Express dashboard

You can also access Stripe Express directly at express.stripe.com after initial setup.

Switching Your Active Provider

If you have both PayPal and Stripe connected, you can switch the active provider:

Go to Payments > Settings

On the provider you want to make active, click Set as Active

The change applies immediately to new orders

For details, see Changing Your Payment Provider.

Troubleshooting

Can't Access the Payments Page

Make sure you've completed PayPal or Stripe setup
Check for any Action Required banners. These mean your provider needs more information from you.
Contact ShopBroker support if the issue persists

Balance Doesn't Match Expectations

ShopBroker shows your net earnings after fees. If something looks off, compare the transaction detail view with your provider's dashboard. The numbers should match once you factor in the service fee.