Your Payments Page
The Payments page is where you track your earnings and review sales, fees, and payouts. Provider setup and account actions live under Settings > Payments.
Accessing the Payments Page
On desktop: Click your profile picture in the top-right corner, then select Payments.
On mobile: Tap the menu icon, then tap Payments.
You can also go straight to /payments in your browser.
What's on the Payments Page
The page has two tabs:
Overview
See how your sales are doing at a glance:
Current balance (ready for payout)
Pending balance (still processing)
Total earnings
Recent transaction summary
Transactions
Every payment received in one place:
Sale amount for each transaction
ShopBroker service fee deducted
Net amount paid to you
Transaction status and date
Link to the original order
The Transactions tab can show sales and Stripe payouts together, or you can filter it to payouts only. PayPal transfer history stays inside PayPal.
Provider connections, active-provider switching, and Action Required banners live under Settings > Payments.
PayPal vs Stripe at a Glance
ShopBroker pays you securely through whichever provider is your active one.
PayPal: Funds land in your PayPal balance after delivery is confirmed. You manually transfer to your bank from PayPal whenever you want.
Stripe: Funds enter your Stripe balance after delivery is confirmed, then automatically pay out to your bank on your chosen schedule.
For a deeper comparison, see Choosing Your Payment Provider.
Understanding Your Balance
Available balance: Ready to transfer out (PayPal) or send to your bank (Stripe)
Pending balance: Payment captured but still processing
Total volume: All-time sales amount
Fees paid: Total ShopBroker service fees deducted
Provider Dashboards and Settings
Use the Payments page for activity, balances, fees, and transaction history. Use Settings > Payments when you need to:
Open PayPal or Stripe's dashboard
Connect a provider
Switch your active provider
Resolve an Action Required banner
For the settings walkthrough, see Payment Provider Settings. For switching details, see Changing Your Payment Provider.
Troubleshooting
If the Page Is Empty
Make sure at least one payment provider is connected
Complete any Action Required items under Settings > Payments
Check again after your first sale completes
Contact ShopBroker support if the issue persists
Balance Doesn't Match Expectations
ShopBroker shows your net earnings after fees. If something looks off, compare the transaction detail view with your provider's dashboard. The numbers should match once you factor in the service fee.
PayPal-Specific Issues
For PayPal connection problems, see PayPal Account Problems.
Stripe-Specific Issues
For Stripe connection problems, see Stripe Account Problems.
Tips
Check the Overview tab weekly to stay on top of your earnings
Download your transaction history from your provider's dashboard at tax time
Keep your payment provider details up to date to avoid payout delays
Respond promptly to any Action Required notices; delays can pause payouts
Questions?
Our support team can help explain any transactions or Payments page features you're unsure about. Email [email protected].