Your Payment Provider Settings
To get paid for your sales, you'll need a payment provider connected to your account. ShopBroker supports Stripe Connect and PayPal Commerce Platform. Here's how to manage your settings for each.
Stripe Connect
Stripe powers card-based payments for your listings. Here's what it does for you:
Quick setup so you can start selling fast
Automatic payouts to your bank account
Accepts all major cards from your buyers
Works seamlessly with your ShopBroker account
Accessing Stripe Express
From your profile settings, tap "Manage in Stripe" to open your Stripe Express dashboard.
What You Can Change
Payout schedule: Daily, weekly, or monthly
Bank account: Update your deposit account
Business info: Legal name, address
Tax information: Update as needed
Verification Status
If Stripe needs more info:
Check email for verification requests
Provide documents promptly
Complete all steps to enable payouts
Common Updates
Changed banks? Update in Stripe
Moved? Update business address
Legal name change? Contact Stripe support
PayPal Commerce Platform
PayPal lets your buyers pay with their PayPal account, Venmo, or Pay Later. Here's what it does for you:
Familiar checkout experience for buyers who prefer PayPal
Funds go to your PayPal account after capture
29-day authorization window for more flexibility
Withdraw from PayPal to your bank on your schedule
Managing PayPal Settings
Your PayPal account settings (bank withdrawals, notifications, security) are managed through your PayPal account at paypal.com. ShopBroker shows your connection status in your profile settings.
Common Updates
Changed PayPal email? Update in your PayPal account settings, then reconnect on ShopBroker
Need to disconnect? Contact ShopBroker support
Switching Payment Providers
You can only have one active payment provider at a time. To switch:
Make sure you have no pending transactions
Contact ShopBroker support to disconnect your current provider
Connect your new provider through your profile settings
Disconnecting a Provider
Contact ShopBroker support. You must:
Have no pending transactions
Request disconnection
Security Best Practices
Use a strong password for your payment provider account
Enable 2FA if available
Don't share dashboard access
Troubleshooting
Can't Access Your Payment Provider
Check for verification emails from Stripe or PayPal
Ensure you completed onboarding
Contact support for help
Payouts Not Arriving
Stripe: Verify your bank account is correct and check for Stripe holds
PayPal: Check your PayPal account for any restrictions or pending reviews
Allow full processing time
Contact support if delayed
Questions?
Questions about payment settings? Our support team can walk you through anything you need.