Your Payment Provider Settings
As a seller, you need a payment provider connected to receive money. Here's how to manage your settings.
Choosing Your Provider
Stripe Connect
Our primary payment provider. Most sellers use Stripe:
Fast onboarding
Automatic payouts
Accept cards directly
Integrated with ShopBroker
PayPal Commerce Platform
Alternative for sellers who prefer PayPal:
Familiar PayPal experience
Buyer PayPal options
Manual transfers to bank
Setting Your Preferred Provider
If you have both connected:
Go to Profile Settings
Find "Payment Provider"
Select your preferred option
Save changes
Your preferred provider is used for new listings. Buyers see only this option at checkout.
Stripe Settings
Accessing Stripe Express
From your profile, click "Manage Stripe" or visit express.stripe.com.
What You Can Change
Payout schedule: Daily, weekly, or monthly
Bank account: Update your deposit account
Business info: Legal name, address
Tax information: Update as needed
Verification Status
If Stripe needs more info:
Check email for verification requests
Provide documents promptly
Complete all steps to enable payouts
Common Updates
Changed banks? Update in Stripe
Moved? Update business address
Legal name change? Contact Stripe support
PayPal Settings
Accessing PayPal
Log into PayPal.com or the PayPal app.
What You Can Change
Linked bank: Add or remove accounts
Email address: Primary PayPal email
Security settings: Password, 2FA
Business profile: Name, address
Keeping PayPal Updated
Ensure your email matches ShopBroker
Keep phone number current
Update ID verification if expired
Switching Providers
From Stripe to PayPal
Set up PayPal Commerce (if not done)
Change preferred provider in settings
Future listings use PayPal
From PayPal to Stripe
Complete Stripe Connect onboarding
Change preferred provider
New listings use Stripe
Note
Existing active listings keep their original provider. Only new listings use the new preference.
Having Both Connected
Some sellers connect both:
More flexibility
Backup if one has issues
Choose per situation
Set your default, but you can switch as needed.
Disconnecting a Provider
Stripe
Contact ShopBroker support. You must:
Have no pending transactions
Have a backup provider connected
Request disconnection
PayPal
Similar process. Contact support with no pending orders.
Security Best Practices
For Stripe
Use a strong password
Enable 2FA if available
Don't share dashboard access
For PayPal
Strong, unique password
Enable 2-step verification
Review login activity regularly
Troubleshooting
Can't Access Stripe
Check for verification emails
Ensure you completed onboarding
Contact support for help
PayPal Shows "Limited"
Review PayPal messages for requirements
Provide requested documents
Contact PayPal support
Payouts Not Arriving
Verify bank account is correct
Check for Stripe/PayPal holds
Allow full processing time
Contact support if delayed
Questions?
Payment settings can be confusing. Our support team can walk you through any changes you need to make.