ShopBroker supports two payment providers for sellers: PayPal and Stripe. You can connect either one, or both. Manage them all from the Payments page.

On desktop: Click your profile picture, select Payments, then open the Settings tab.

On mobile: Tap the menu icon, tap Payments, then open the Settings tab.

You can also visit shopbroker.ca/payments/settings directly.

> If you previously accessed payment settings from your Profile Settings page, you'll now find everything at Payments > Settings instead.

The Settings tab shows two payment provider cards side by side:

Each card shows your connection status, an action button (Connect, Set as Active, or Open Dashboard), and any attention banners if a provider needs something from you.

If a provider needs action (such as pending verification or a restriction), you'll see an Action Required banner near that card.

PayPal is trusted by 35M+ merchants and 426M+ shoppers, accepted in 200+ countries and 100+ currencies. When connected to ShopBroker:

If your PayPal card shows Not Connected, click Connect PayPal. You'll be sent to PayPal's secure onboarding flow. Sign in (or create a new account), confirm your details, and grant ShopBroker permission to receive payments on your behalf. When PayPal is done, you'll come back to ShopBroker with PayPal connected.

For the full walkthrough, see Setting Up PayPal.

Click Open PayPal Dashboard from your Payments Settings to manage:

PayPal handles your verification and payouts on their side; ShopBroker doesn't manage these directly.

If PayPal needs more information, you'll see one of these statuses on the card:

For troubleshooting, see PayPal Account Problems.

Stripe is a trusted payment platform used by businesses around the world. When connected to ShopBroker:

If your Stripe card shows Not Connected, click Connect Stripe. You'll go through Stripe's secure onboarding flow, including identity verification, business details, and bank account setup. When Stripe is done, you'll return to ShopBroker with Stripe connected.

For the full walkthrough, see Setting Up Stripe Connect.

Click Manage in Stripe from the Settings tab to open your Stripe Express dashboard and update:

If Stripe needs more information:

For troubleshooting, see Stripe Account Problems.

If you only have one provider connected, that's automatically the active one. If you have both connected, one is the active provider (used at checkout for new orders).

To change your active provider:

Go to Payments > Settings

On the provider you want to make active, click Set as Active

The change applies immediately to new orders

In-flight orders stay with whichever provider handled them at checkout. For more on this, see Choosing Your Payment Provider and Changing Your Payment Provider.

To disconnect PayPal, go to Payments > Settings, scroll to find the Disconnect PayPal option, and confirm. You can reconnect anytime from the same page.

To disconnect Stripe, contact our support team. Stripe Connect accounts have a few extra cleanup steps.

Before disconnecting either provider, make sure all pending transactions are complete first.

For PayPal sellers:

For Stripe sellers:

Have questions about either provider, or which to choose? Our support team is happy to help. Reach out at [email protected].