Getting Paid to Your Bank
To receive earnings, you need to connect a bank account to your payment provider (Stripe or PayPal). Here's how.
For Stripe Connect Users
During Onboarding
When you set up Stripe Connect, you'll be prompted to add:
Your legal name (must match bank account)
Bank institution
Account number and routing number
Payout schedule preference
Adding Bank Info
Complete Stripe's verification steps
Enter your banking details
Stripe may send a small verification deposit
Confirm the amount to verify
Changing Bank Accounts
To update your bank account later:
Go to your Stripe Express dashboard
Look for "Payout settings" or "Bank account"
Add new account details
Remove old account if needed
For PayPal Users
Linking Your Bank
Log into PayPal
Go to "Wallet" or "Money"
Click "Link a bank account"
Enter your bank details
Verify through small deposits or instant verification
Transferring Funds
Unlike Stripe's automatic payouts, PayPal requires you to:
Go to your PayPal balance
Click "Transfer to bank"
Choose standard (free, 1-3 days) or instant (fee applies)
Confirm the transfer
What You'll Need
For Any Bank Connection
Bank account number
Transit number (5 digits)
Institution number (3 digits)
Account holder name (must match your ShopBroker/Stripe name)
Finding Your Numbers
Look on:
A void cheque
Your online banking "account details"
Your bank's mobile app
If unsure, contact your bank.
Verification Deposits
Some verifications send two small deposits to your account (usually under $1). You'll need to:
Wait 1-2 business days
Check your bank statement
Enter the exact amounts to confirm
This proves you own the account.
Common Issues
Name Mismatch
Your Stripe/PayPal name must exactly match your bank account name. If they differ:
Use your legal name on both
Business accounts need business names
Contact support if you need help
Verification Taking Long
Small deposits can take up to 3 business days. If longer:
Check your spam folder for emails
Verify account details are correct
Contact Stripe/PayPal support
Can't Find Routing Info
For Canadian banks:
Transit: Branch number (5 digits)
Institution: Bank code (3 digits)
Account: Your account number
Format varies by bank. Check your online banking or call the bank.
Payout Schedule Options
Stripe
Choose when funds transfer automatically:
Daily: Every business day you have a balance
Weekly: Once per week on your chosen day
Monthly: Once per month
PayPal
No automatic schedule. You initiate each transfer when ready.
Business vs Personal Accounts
Personal
Fine for casual selling. Use your personal name and bank account.
Business
If you sell frequently, consider:
Registering as a sole proprietor or corporation
Using a business bank account
Consult an accountant for tax implications
Security Tips
Never share bank details except through official Stripe/PayPal flows
Use strong passwords on your accounts
Enable two-factor authentication
Review payouts regularly
Questions?
Having trouble connecting your bank? Our support team can guide you through the process.