When You Get Paid
After a successful sale, here's when you can expect your money.
The Payment Timeline
1. Buyer Checks Out
When a buyer completes checkout:
Their payment is authorized (held)
You receive an order notification
No money has transferred yet
2. Fulfillment Happens
For delivery: Driver picks up and delivers your item For self-arranged: You meet the buyer and hand it over
3. Transaction Completes
For delivery: Payment is captured when driver confirms delivery For self-arranged: Payment is captured when buyer taps "Pay Seller"
4. Funds Process
After capture:
Money moves to your Stripe/PayPal account
Processing typically takes 1-2 business days
Appears in your available balance
5. Payout to Your Bank
From your payment provider balance:
Stripe: Automatic payouts on your schedule (daily/weekly)
PayPal: Transfer to bank when you initiate
Standard Timeline
Stage | Typical Time |
Buyer pays → Delivery complete | Same day to 7 days |
Delivery complete → Funds available | 1-2 business days |
Funds available → Bank deposit | 1-3 business days |
Total: 2-10 business days after delivery
Payout Schedules
Stripe Connect
When you set up Stripe, you choose your payout frequency:
Daily: Funds sent to bank each business day
Weekly: Funds sent once per week
Manual: You initiate each payout
You can change this in your Stripe Express dashboard.
PayPal
PayPal balance is available immediately after transaction completion. Transfer to your bank when ready.
Tracking Your Earnings
In ShopBroker
Your seller dashboard shows:
Pending earnings (orders not yet complete)
Processing (completed, funds moving)
Available (ready for payout)
Paid (transferred to bank)
In Stripe/PayPal
Access your payment provider dashboard for:
Detailed transaction history
Upcoming payouts
Tax documents
Account settings
What Affects Timing?
Weekends and Holidays
Banks don't process transfers on:
Saturdays and Sundays
Canadian statutory holidays
A Friday sale might not hit your bank until Tuesday.
New Accounts
First-time Stripe users may have a longer initial payout delay (up to 7 days) while Stripe verifies your account. This is normal and speeds up after.
Large Transactions
Very large sales may have additional review time. This is rare and protects against fraud.
Common Questions
Why hasn't my money arrived?
Check:
Has the buyer confirmed receipt?
Is the transaction marked complete?
How many business days has it been?
Can I get paid faster?
Stripe and PayPal's processing times are fixed. But you can:
Choose daily payouts in Stripe
Transfer immediately from PayPal
Encourage quick buyer confirmation
What if the buyer doesn't confirm?
For self-arranged orders:
Send a friendly reminder
Contact support if no response
Authorization expires after 7 days
Where do I see my payouts?
Your ShopBroker dashboard shows earnings. For banking details, check your Stripe Express or PayPal dashboard.
The Math
When you sell an item, you receive the listing price minus ShopBroker's service fee. The exact amount is shown:
In your listing preview before you publish
In your transaction details after a sale
Service fee is deducted automatically. You see your net earnings in your dashboard.
Questions?
Confused about a specific transaction or payout? Our support team can look into it for you.