The Payment Flow
Here's exactly how money moves from buyer to you.
Step by Step
1. Buyer Pays
When someone buys your item, their payment is authorized through your active payment provider. The funds stay with that provider until the order is ready to complete.
2. You Prepare the Item
Get the item ready for pickup. For delivery orders, make sure it's accessible for the courier.
3. Item Is Delivered/Picked Up
For delivery: Our delivery partner picks up and delivers the item.
For in-person pickup: You meet the buyer, and they confirm receipt.
4. Payment Is Released
Once delivery is confirmed (or the buyer taps "Release funds" for in-person pickup), the payment is captured.
5. You Get Paid
The funds transfer to your connected payment provider account (PayPal or Stripe). Timing depends on which provider you use and your payout settings.
What You Receive
Your payout is the item price minus:
Service fee - ShopBroker's platform fee
Any applicable partner discounts (reduce the fee)
The delivery fee goes directly to the delivery service, not through you.
Example
When you sell an item, the service fee is deducted automatically:
You receive: Listing price minus service fee
You'll see the exact breakdown in your transaction details
The fee amount is shown when you create your listing, so you always know what to expect.
Payout Timeline
After payment is captured, timing depends on which provider you use:
PayPal: Funds land in your PayPal balance within minutes. You manually transfer to your bank from PayPal whenever you want.
Stripe: Funds enter your Stripe balance and automatic payouts go to your bank on your chosen schedule (daily, weekly, or monthly), typically within 2-4 business days.
For both providers, first-time sellers may have a longer initial hold while the provider verifies your account. You can check provider status under Settings > Payments or in your provider's dashboard.
Viewing Your Earnings
Track everything on your ShopBroker Payments page. Click your profile picture, then Payments:
Individual sale amounts on the Transactions tab
Fees deducted per transaction
Payout status and history in the Transactions tab using the payouts filter
Total earnings summary on the Overview tab
For a deeper walkthrough, see Check Your Earnings & Payouts. For detailed provider reporting, open paypal.com directly or open your Stripe Express dashboard from Settings > Payments.
Important Notes
Payment is held until delivery or pickup: You don't receive money until the buyer has their item and the order is ready to complete.
Cancellations: If an order is cancelled before delivery, no payment is made.
Failed delivery: If delivery fails due to issues on the buyer's end, you may still be protected. Contact support.
Questions About Payments?
If you're expecting a payment that hasn't arrived, check the Payments page first (click your profile picture, then Payments). If something seems off, our support team can help investigate.