The Payment Flow
Here's exactly how money moves from buyer to you.
Step by Step
1. Buyer Pays
When someone buys your item, their payment is authorized and held securely by your payment provider (Stripe or PayPal).
2. You Prepare the Item
Get the item ready for pickup. For delivery orders, make sure it's accessible for the driver.
3. Item Is Delivered/Picked Up
For delivery: Our delivery partner picks up and delivers the item.
For self-arranged: You meet the buyer, and they confirm receipt.
4. Payment Is Released
Once delivery is confirmed (or the buyer taps "Pay Seller" for self-arranged), the payment is captured.
5. You Get Paid
The funds transfer to your connected account:
Stripe sellers: Funds go to your linked bank account on your payout schedule
PayPal sellers: Funds go to your PayPal account balance
What You Receive
Your payout is the item price minus:
Service fee - ShopBroker's platform fee
Any applicable partner discounts (reduce the fee)
The delivery fee goes directly to the delivery service, not through you.
Example
When you sell an item, the service fee is deducted automatically:
You receive: Listing price minus service fee
You'll see the exact breakdown in your transaction details
The fee amount is shown when you create your listing, so you always know what to expect.
Payout Timeline
After payment is captured:
Stripe: Funds typically appear in your bank within 2-4 business days. First-time sellers may have a longer initial hold.
PayPal: Funds are available in your PayPal account shortly after capture. You can then withdraw to your bank on your own schedule.
Viewing Your Earnings
Track everything in your ShopBroker dashboard:
Individual sale amounts
Fees deducted
Payout status
Total earnings
For detailed payout history, check your Stripe Express dashboard or PayPal account (depending on which provider you use).
Important Notes
Payment is held until delivery: You don't receive money until the buyer has their item.
Cancellations: If an order is cancelled before delivery, no payment is made.
Failed delivery: If delivery fails due to issues on the buyer's end, you may still be protected. Contact support.
Questions About Payments?
If you're expecting a payment that hasn't arrived, check your Stripe dashboard or PayPal account first. If something seems off, our support team can help investigate.