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Service Fee Breakdown

Understanding how ShopBroker's service fee works

Written by Austin Headley

Understanding the Service Fee

ShopBroker charges a service fee on each sale. Here's exactly how it works.

The Fee Structure

Seller Service Fee

When you sell an item, ShopBroker charges a service fee on the listing price. This comes out of your payout - the buyer doesn't see or pay it separately.

You'll see the exact fee amount and your take-home when creating a listing and in your transaction details.

What's Included

Your service fee covers:

  • Payment processing through secure checkout

  • Payment protection for buyers and sellers

  • Delivery coordination with our courier partner

  • Customer support for any issues

  • Platform maintenance and improvements

  • Dispute resolution if problems arise

How It's Calculated

The fee is calculated as a percentage of your listing price only. When you create a listing, you'll see exactly:

  • The service fee amount

  • What you'll receive after the fee

Delivery fees are separate and don't affect your payout.

What Buyers Pay

Buyers see a simple total at checkout:

  • Item price (what you listed)

  • Delivery fee (if choosing delivery, based on distance/size)

The service fee is between you and ShopBroker - buyers don't see it or pay it separately.

Delivery Fees

Delivery fees are:

  • Calculated based on distance and item size

  • Paid entirely by the buyer

  • Go to our delivery partner

  • Don't affect your seller payout

Reducing Your Service Fee

Renewable Tier Discount

Active sellers earn a service-fee discount that adjusts each month based on their last 90 days of completed sales. The more you sell, the bigger your discount, and it renews monthly so it always reflects your recent activity. See Renewable Tier Discount for the full picture.

BrokerBucks

BrokerBucks are credits that automatically reduce your service fee when you sell. Starting May 29, 2026, the Monthly Seller Dividend is the scheduled ongoing way to receive new BrokerBucks. Earlier referral and leaderboard credits still apply if you already earned them. Check your dashboard to see your current balance. See BrokerBucks for how they work.

ShopBroker Partners Program

ShopBroker Partners is being updated around fee-free selling days instead of new BrokerBucks awards. Visit ShopBroker Partners in the app to see the current referral offer before sharing your link.

When Fees Are Charged

Fees are only charged on:

  • Completed sales (delivered or pickup confirmed)

  • Successful payment capture

You're NOT charged if:

  • Buyer cancels before delivery

  • Order is never completed

  • Refund is issued

Fee Changes

We try to keep fees stable and competitive. If fees ever change:

  • We'll notify you in advance

  • Changes apply to new listings only

  • Existing transactions use original rates

Tax Implications

Service fees may be tax-deductible as business expenses if you sell regularly. Consult your accountant for advice specific to your situation.

Questions?

Not sure how fees affect your specific sale? Our support team can walk you through the math for your situation.

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