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Understanding Service Fees

What fees apply to your sales and how they work

Written by Austin Headley

How Service Fees Work

ShopBroker charges a service fee on completed sales. This fee keeps the platform running and pays for buyer protection, payment processing, and customer support.

The Fee Structure

ShopBroker charges a service fee as a percentage of the item price. The rate is the same for all categories and sale prices.

You can reduce your effective fee through your renewable tier discount and any BrokerBucks balance on your account. Starting May 29, 2026, the Monthly Seller Dividend is the scheduled ongoing way to receive new BrokerBucks. You'll always see the exact fee and your payout before listing your item.

What's Included in the Fee

The service fee covers:

  • Payment processing - Secure card transactions

  • Payment protection - Support if something goes wrong

  • Platform operations - Matching buyers with sellers

  • Customer support - Help when things go wrong

  • Fraud prevention - Keeping bad actors out

When the Fee Is Charged

The fee is deducted automatically when payment is released to you. You never have to pay anything upfront.

Order completes: Fee is deducted from your payout.

Order cancelled: No fee charged.

Seeing Your Fees

Before you list:

  • The listing wizard shows estimated fees

  • You see exactly what you'll receive

After you sell:

  • Transaction details show the fee breakdown

  • Your payout reflects the net amount

Reducing Your Fees

ShopBroker Partners Program

Under the May 29, 2026 Terms update, ShopBroker Partners is scheduled to move toward fee-free selling days instead of new BrokerBucks awards. Visit ShopBroker Partners in the app to see the current referral offer before sharing your link.

Watch for Promotions

We occasionally run reduced-fee promotions for specific categories or times. Keep an eye on announcements.

Fees vs. Delivery Fees

These are separate:

Service fee: Deducted from your payout. Goes to ShopBroker. Buyers don't see this fee - it's between you and the platform.

Delivery fee: Paid by buyer at checkout. Goes to the delivery service.

If your buyer chooses in-person pickup, there's no delivery fee at all.

Common Questions

Is the fee negotiable? The standard fee isn't negotiable, but tier discounts and BrokerBucks can reduce the service fee where they apply.

Is there a monthly fee? No. You only pay when you make a sale.

What about unsold items? No fee. You're only charged on completed sales.

The Bottom Line

Our fee structure is simple: you pay a percentage only when you successfully sell something. No hidden fees, no monthly charges, no surprises.

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