How Service Fees Work
ShopBroker charges a service fee on completed sales. This fee keeps the platform running and pays for buyer protection, payment processing, and customer support.
The Fee Structure
The service fee is calculated as a percentage of the item price. The exact rate may vary based on:
Item category
Sale price
Special promotions
Partner program status
You'll always see the exact fee before listing your item.
What's Included in the Fee
The service fee covers:
Payment processing - Secure card transactions
Buyer protection - Refund guarantees
Platform operations - Matching buyers with sellers
Customer support - Help when things go wrong
Fraud prevention - Keeping bad actors out
When the Fee Is Charged
The fee is deducted automatically when payment is released to you. You never have to pay anything upfront.
Order completes: Fee is deducted from your payout.
Order cancelled: No fee charged.
Seeing Your Fees
Before you list:
The listing wizard shows estimated fees
You see exactly what you'll receive
After you sell:
Transaction details show the fee breakdown
Your payout reflects the net amount
Reducing Your Fees
ShopBroker Partners Program
Refer friends to ShopBroker and earn BrokerBucks. Each qualified referral earns you up to 💰 25 BrokerBucks that automatically reduce your service fees.
💰 10 when they complete onboarding
💰 15 more when they complete their first transaction
Watch for Promotions
We occasionally run reduced-fee promotions for specific categories or times. Keep an eye on announcements.
Fees vs. Delivery Fees
These are separate:
Service fee: Deducted from your payout. Goes to ShopBroker. Buyers don't see this fee - it's between you and the platform.
Delivery fee: Paid by buyer at checkout. Goes to the delivery service.
If your buyer chooses self-arranged pickup, there's no delivery fee at all.
Common Questions
Is the fee negotiable? The standard fee isn't negotiable, but you can reduce it through the Partners program.
Is there a monthly fee? No. You only pay when you make a sale.
What about unsold items? No fee. You're only charged on completed sales.
The Bottom Line
Our fee structure is simple: you pay a percentage only when you successfully sell something. No hidden fees, no monthly charges, no surprises.