Your Payment Provider Dashboard
Beyond ShopBroker's seller dashboard, you have access to Stripe Express or PayPal dashboards for detailed payment information.
Stripe Express Dashboard
Accessing Stripe Express
Go to your ShopBroker profile settings
Click "View Stripe Dashboard" or similar link
You'll be taken to Stripe Express
Or access directly at express.stripe.com after initial setup.
What You'll Find
#### Overview
Current balance
Recent payouts
Upcoming scheduled transfers
Transaction summary
#### Transactions
Every payment received
Fees deducted
Refunds issued
Detailed breakdowns
#### Payouts
History of bank transfers
Pending payouts
Payout schedule
Bank account on file
#### Settings
Payout schedule preferences
Bank account management
Tax information (1099/T5018 if applicable)
Business details
Key Metrics to Check
Available balance: Ready for next payout
Pending balance: Processing, not yet available
Total volume: All-time sales
Fees paid: Total ShopBroker service fees
PayPal Dashboard
Accessing PayPal
Log into paypal.com or PayPal app
View your main dashboard
Look for business/merchant section if applicable
What You'll Find
#### Summary
PayPal balance
Recent transactions
Quick actions (send, request, transfer)
#### Activity
All transactions chronologically
Filter by date, type, status
Download statements
#### Money
Link and manage bank accounts
Transfer to bank
Add funds
Currency conversion
#### Business Tools (if enabled)
Invoice creation
Payment buttons
Reporting and analytics
Key Metrics to Check
Available balance: Ready to transfer or spend
On hold: New seller holds (PayPal's protection)
Transaction history: Complete payment records
Comparing Dashboards
| Feature | Stripe Express | PayPal | |---------|---------------|--------| | Auto payouts | Yes (configurable) | No (manual transfer) | | Fee visibility | Per-transaction | Per-transaction | | Tax documents | Yes (T5018) | Yes | | Balance management | Limited | Full (spend, transfer) |
Understanding Fees
In Stripe
Each transaction shows:
Gross amount (what buyer paid you)
ShopBroker fee (deducted)
Net amount (what you receive)
In PayPal
Similar breakdown:
Payment received
Fees deducted
Net amount to balance
Tax Documents
Stripe (Canada)
If you meet thresholds, Stripe provides tax information slips. Check your dashboard early in the new year.
PayPal
Access tax documents in Settings → Tax Documents. May include transaction summaries for your accountant.
Exporting Data
Stripe
Download CSV reports for:
Transactions
Payouts
Balances
Find in the "Reporting" section.
PayPal
Download statements:
Go to Activity
Click "Download"
Choose date range and format
Troubleshooting
Can't Access Stripe Dashboard
Make sure you've completed onboarding
Check email for verification requests
Contact ShopBroker support if issues persist
PayPal Balance Seems Wrong
Check for holds on new transactions
Look for pending refunds
Review recent activity
Discrepancy with ShopBroker
ShopBroker shows your sales. Stripe/PayPal shows the final amount after fees. Both should reconcile when you account for the service fee.
Tips
Check your dashboard weekly
Download monthly statements for records
Keep track of fees for tax purposes
Review settings quarterly
Questions?
Our support team can help explain any transactions or dashboard features you're unsure about.