You've Placed Your Order!
After completing checkout, you'll land on a confirmation page and receive a confirmation email. Here's what everything means.
Your Confirmation Page
Right after payment, you'll see:
Order number - Your unique ShopBroker transaction ID (save this for reference)
Item details - What you purchased and the price
Delivery information - Delivery address and estimated date (for delivery orders)
Payment summary - Item price, delivery fee (if applicable), and total
Your Confirmation Email
Check your inbox (and spam folder, just in case) for an email with:
Order summary and transaction ID
Seller information
Delivery date (if applicable)
What to expect next
Understanding Your Payment Status
Your payment goes through a few stages:
"Payment Authorized"
We've placed a hold on your card for the total amount. Your money isn't charged yet, it's simply reserved.
"Payment Captured"
Once your order is complete (delivered or pickup confirmed), the payment is finalized and the seller receives their funds.
"Payment Released"
If you cancel before completion, we release the hold on your card. This typically takes 5-10 business days to show on your statement.
Tracking Your Order
Delivery Orders
You'll receive email and in-app updates as your delivery progresses. Notifications include:
"Your item has been picked up" when the courier collects your item
"Courier is on the way" when they're heading to you
"Your item has been delivered" when delivery is complete
In-Person Pickup
After you meet the seller and receive your item, you'll confirm receipt in your order details. This releases payment to the seller.
Need Help?
If anything looks off with your order, reach out to us through the chat bubble or email. We're here to help!