You've Placed Your Order!
After completing checkout, you'll land on a confirmation page and receive a confirmation email. Here's what everything means.
Your Confirmation Page
Right after payment, you'll see:
Order number - Your unique ShopBroker transaction ID (save this for reference)
Item details - What you purchased and the price
Delivery information - Address and scheduled time slot (for delivery orders)
Payment summary - Item price, delivery fee (if applicable), and total
Your Confirmation Email
Check your inbox (and spam folder, just in case) for an email with:
Order summary and transaction ID
Seller information
Delivery date and time window (if applicable)
What to expect next
Understanding Your Payment Status
Your payment goes through a few stages:
"Payment Authorized"
This means we've placed a hold on your card for the total amount. The money hasn't actually been charged yet - it's just reserved.
"Payment Captured"
Once your order is complete (delivered or pickup confirmed), the payment is finalized and the seller receives their funds.
"Payment Released"
If you cancel before completion, we release the hold on your card. This typically takes 5-10 business days to show on your statement.
Tracking Your Order
Delivery Orders
You'll receive updates via email and can track in real-time once the driver picks up your item. Notifications include:
"Your order has been picked up"
"Driver is on the way"
"Your order has been delivered"
Self-Arranged Pickup
After you meet the seller and receive your item, you'll confirm receipt in your order details. This releases payment to the seller.
Creating an Account
If you checked out as a guest, we'll invite you to create a free account. Benefits include:
Viewing your order history
Faster future checkouts
Rating sellers after transactions
Need Help?
If anything looks off with your order, reach out to us through the chat bubble or email. We're here to help!