Transaction Status Guide
As your sale progresses, you'll see different statuses. Here's what each one means.
Status Overview
Waiting for Payment
What it means: Your listing is live and waiting for a buyer to purchase.
What to do: Nothing yet. Share your listing link to attract buyers.
Payment Secured
What it means: A buyer has paid. Their money is held securely.
What to do: For delivery orders, your fulfillment page shows your next step:
Standard orders: Tap "Create Shipment" to confirm the delivery rate and generate your shipping label. Then tap "Ready for Pickup" when you're set.
Flex orders: Tap "Schedule Delivery" to pick a date and time window. Your shipment and label are created in one step.
For self-arranged orders, use the "Message Buyer" button on the transaction page to coordinate the meetup with your buyer.
Driver Dispatched
What it means: A courier is on the way to pick up your item.
What to do: Have the item ready with the shipping label attached. For Standard orders, the courier typically arrives within about 2 hours. For Flex orders, the courier arrives during your selected pickup window.
Item Picked Up
What it means: The courier has collected your item and is heading to the buyer.
What to do: Relax! The delivery is in progress.
Item Delivered
What it means: The buyer has received their item. Transaction complete!
What to do: You're all set. Payment will be deposited to your connected account.
Cancelled
What it means: The order was cancelled by you, the buyer, or automatically.
What to do: If you didn't cancel, check email for details. You can relist the item.
Delivery Failed
What it means: The delivery couldn't be completed this time.
What to do: Reach out to our support team -- we'll help figure out next steps. Your item may be returned to you or the delivery can be rescheduled.
Self-Arranged Order Statuses
For self-arranged pickup, the flow is simpler:
Waiting for Payment → Listing is active
Payment Secured → Buyer has paid, use "Message Buyer" to coordinate meetup
Item Delivered → Buyer confirmed receipt, you're paid
Status Notifications
You'll receive notifications for status changes via:
Email
In-app alerts
What If I'm Stuck on a Status?
If a status hasn't changed when expected:
Check for any action needed from you
Review email for updates or issues
Contact support if something seems wrong
Common Questions
How long between Payment Secured and Pickup? Usually same-day or next-day for delivery orders. Depends on scheduled delivery date.
What if the buyer cancels? Status changes to Cancelled. You can relist the item immediately.
When do I get paid? After status reaches "Item Delivered," payment transfers within 2-4 business days.
Status History
You can view the full history of status changes in your transaction details. This shows exactly when each stage happened.