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Understanding Your Dashboard

A guide to your seller dashboard and what everything means

Written by Austin Headley

Your Seller Dashboard

Your dashboard is where you manage listings, track sales, and see your earnings. Here's what you'll find.

Dashboard Overview

When you log in, you'll see:

  • Active listings - Items currently for sale

  • Pending orders - Sales waiting to be picked up or delivered

  • Recent sales - Completed transactions

  • Earnings summary - Your payout information

Listings Section

Active Listings

Items ready to sell. Each shows:

  • Photo thumbnail

  • Title and price

  • Share link button

  • Historical star count for that listing, where available. See Community Stars for the current program status.

> Heads up: The star count on each listing is real social proof from buyers. Items with several stars typically convert faster. Worth keeping in your active listings rather than archiving.

Sold Listings

Past sales. Useful for:

  • Checking transaction history

  • Viewing buyer details

  • Tracking your selling record

Order Statuses

Pending Pickup

Buyer's payment is secured. For delivery orders, mark the item as ready for courier pickup.

In Transit

Courier has picked up your item and is on the way to the buyer.

Awaiting Confirmation

For in-person pickup orders, waiting for the buyer to confirm they received the item.

Completed

Delivery confirmed. Payment is being processed to you.

Cancelled

Order was cancelled. Payment released back to buyer.

Transaction Details

Click any order to see:

  • Buyer name and contact

  • Item sold

  • Price and fees

  • Delivery or pickup method

  • Delivery address (if applicable)

  • Timeline of status changes

Earnings & Payouts

Your My Shop dashboard includes an Earnings card so you can see how much you've made at a glance. Click View Payments from that card to go to the full Payments page.

The Payments page has four tabs (Overview, Transactions, Payouts, and Settings) where you can track every sale, check your payout history, and manage how you get paid.

Balance

Money earned from completed sales, pending payout.

Pending

Sales complete but funds still processing.

Paid Out

Money transferred to your bank account.

View Full Payment Details

Go to Payments (click your profile picture, then Payments) to see your complete transaction history and payout schedule.

Your Tier Discount

Your dashboard includes a Tier Discount card that shows:

Tier Discount card on the My Shop dashboard

Your Tier Discount card on the My Shop dashboard. See Renewable Tier Discount for the full mechanics.

  • This month's discount: Your current service-fee discount, locked in from your latest snapshot

  • Next month projected: What your discount looks like if your sales pace holds

  • Action delta: How much more in completed sales would advance you to the next tier

  • Trajectory: Whether your tier is rising, holding, or easing

The discount renews each month based on your last 90 days of completed sales. For the full story, see Renewable Tier Discount.

> Tip: Check the Tier Discount card at the start of each month. That's when your snapshot refreshes and your discount for the new month locks in. The "Next month projected" view shows whether your trajectory is holding pace.

Your Profile

Access your profile settings to:

  • Update contact information

  • Set availability for pickups

  • View verification status

  • Set up referral link

To manage your payment provider (PayPal or Stripe), head to Payments from your profile picture menu in the top-right corner.

Quick Actions

Create New Listing

Start selling something new. Opens the listing form.

Share Link

Copy your listing link to send to potential buyers.

Edit Listing

Update photos, description, price, or availability.

View Order

See full details of any transaction.

Notifications

All your notifications live in the Messages section under the Notifications tab. You'll find alerts for:

  • New orders

  • Pickup reminders

  • Delivery updates

  • Payout notifications

The badge next to Messages in your menu combines both unread direct messages and unread notifications, so you can see at a glance when something needs your attention. Tap Archive All to clear notifications you've already reviewed.

Keep your email and phone number up to date so you never miss an update.

Tips for Dashboard Management

Check Daily

Stay on top of new orders and buyer messages.

Keep Listings Current

Remove sold items. Update prices if needed.

Track Your Sales

Review your completed transactions and adjust pricing or photos on active listings accordingly.

Respond Quickly

Fast responses to buyer questions lead to more sales. You can also reach out first. Use the "Message Buyer" button on any transaction page to coordinate pickup, delivery details, or answer questions proactively.

Mobile Access

Your dashboard works on any device. Manage everything from your phone while on the go.

Need Help?

Questions about your dashboard or transactions? Our support team is happy to walk you through anything.

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