Changing Your Address
Need to update where you receive deliveries or handle pickups? Here's how.
For Buyers
Delivery Address
Each order uses the address you enter at checkout. You don't need to update a stored address - just enter your current address when you buy.
Saved Addresses
If you have an account:
Go to Profile Settings
Find "Addresses" or "Default Address"
Update or add new addresses
Save changes
Your saved address becomes the default at checkout, but you can always change it per order.
For Sellers
Pickup Address
Your pickup address is where drivers come to get items. To update:
Go to Profile Settings
Find "Pickup Address"
Enter your new address
Add any access instructions
Save changes
Important Notes
Update before creating new listings
Existing listings may need individual updates
Provide clear instructions (buzzer codes, gates, etc.)
What Address Changes Affect
For Buyers
Where deliveries are sent
What address auto-fills at checkout
For Sellers
Where drivers pick up items
Delivery feasibility for buyers
Tips for Good Addresses
Be Complete
Include:
Street number and name
Unit/apartment number
City and postal code
Province
Add Helpful Details
Buzzer code
Gate access instructions
"Use side entrance"
Landmark references
Double-Check Postal Code
Wrong postal codes can send drivers to wrong locations.
Moving?
If you're relocating:
Update your profile address first
Check any active listings
Update Stripe/PayPal if needed
Remember delivery zones may change
Business vs Home
You can use either:
Home: Personal, may require more coordination
Business: Often easier for daytime pickups
Some sellers keep separate addresses for different listings.
Address Verification
Addresses are checked against our delivery service areas. If you enter an address outside our zones:
Delivery may not be available
Self-arranged pickup still works
You'll be notified during setup
Privacy Considerations
Your address isn't publicly visible
Buyers see it only after purchase (for pickup coordination)
Drivers see it for pickup/delivery
ShopBroker staff can access for support
Can't Update?
If you're having trouble:
Make sure all fields are filled
Check for valid postal code format
Clear and re-enter if stuck
Contact support if issues persist
Common Questions
Do I need to update Stripe too?
If your Stripe business address changes, update it in your Stripe dashboard for accurate records and tax purposes.
What if my address is in a new area?
Enter it and we'll check if delivery service is available. If not, you can still use self-arranged pickup.
Can I have multiple addresses?
Most accounts have one primary address. For different pickup locations, you can specify per-listing in the listing settings.
Need Help?
Having trouble updating your address? Our support team can assist.