Changing Your Address

For sellers, your pickup address comes from your active payment provider. Start in Settings > Payments, then update the provider marked active. Buyers enter a delivery address fresh at checkout for each order.

How to Update

If You Use PayPal

Go to Settings > Payments (click your profile picture, then Settings, then the Payments tab)

Click Open PayPal Dashboard to open paypal.com in a new tab

Update your address in your PayPal business profile

Changes flow back to ShopBroker on your next sign-in

If You Use Stripe

Go to Settings > Payments

Click Manage in Stripe to open your Stripe Express dashboard

Update your address in Stripe

Changes sync back to ShopBroker

If You Use Both

Update the provider marked Active first. If you plan to switch between PayPal and Stripe, keep both provider addresses current so new orders use the right pickup address.

For Buyers

Delivery Address

Each order uses the address you enter at checkout. You don't need to update a stored address; just enter your current address when you buy.

For Sellers

Pickup Address

Your address is where couriers come to pick up items. Keep it current in your provider's dashboard so pickups go smoothly.

Important Notes

Update before creating new listings
Provide clear pickup instructions (buzzer codes, gates, etc.) in the delivery notes when marking items ready

What Your Address Affects

For Buyers

Where your orders are delivered
What address applies to the order you place

For Sellers

Where couriers pick up items
Delivery feasibility for buyers

Tips for Accurate Addresses

Be Complete

Include:

Street number and name
Unit/apartment number
City and postal code
Province

Double-Check Postal Code

Wrong postal codes can send couriers to wrong locations.

Moving?

If you're relocating:

Update your address in your payment provider's dashboard

Check any active listings

Remember delivery zones may change

Address Verification

Addresses are checked against our delivery service areas. If you enter an address outside our zones:

Delivery may not be available
In-person pickup still works
You'll be notified during setup

Privacy

Your address isn't publicly visible
Buyers see it only after purchase (for pickup coordination)
Couriers see it for pickup or delivery
Our support team can access it when you ask for help

Common Questions

What if my address is in a new area?

We'll check if delivery service is available. If not, you can still use in-person pickup.

Can I have multiple addresses?

Each account has one address tied to your active payment provider.

I switched providers, why is my address wrong?

If you switched between PayPal and Stripe, your address comes from whichever provider is currently active. Make sure your address is correct in that provider's dashboard.