ShopBroker has a built-in report button that lets you flag a listing, a seller, or a chat conversation in seconds. Use it any time you spot something that doesn't belong on the platform. We read every report and take action when it's needed.

Got a different kind of problem (an order that went sideways, a bug, or a general question)? Skip ahead to Other Ways to Get Help below.

You'll see a small flag icon (or a "Report" option in the menu) in three places:

Open the listing page and look for the flag icon near the top of the page. Tap it to report a listing that's misleading, suspicious, or shouldn't be on ShopBroker at all.

Visit the seller's public shop and look for the flag icon next to their name. Tap it to report behavior on their profile, like an impersonation account or repeated no-shows.

Open the conversation, tap the menu icon at the top, and choose Report Conversation. Use this when something in the chat itself crosses a line: spam, harassment, or someone trying to take the deal off-platform.

When you tap Report, a short form appears. We keep it quick on purpose:

Pick a reason. Choose the option that best fits what's wrong (the list changes depending on what you're reporting).

Add details (optional). Give us anything that would help our team understand the situation. If you choose "Other" as your reason, details are required.

Tap "Send report" and we'll confirm right away with a friendly "Thanks for letting us know."

If none of the listed reasons fit, choose Other and tell us what's going on in the details box.

Your report goes straight to our team, usually within seconds of you tapping Send.

We take a first look. Most reports get reviewed within a day.

We investigate if needed. Depending on the situation, we may check the listing, message thread, account history, or other reports filed against the same person.

We take action. That might mean removing a listing, warning the user, restricting their account, or banning them outright for serious violations.

You won't always hear back about the outcome, and that's intentional. We don't share what action was taken against another user, and we don't tell the reported party who filed the report. Your identity stays confidential.

The report button is for flagging something that doesn't belong on ShopBroker. If your situation is different, here's where to go:

If you're in immediate danger, please contact local emergency services first. For urgent ShopBroker issues, tap the chat bubble for the fastest response and tell us it's urgent in the first line.

Once you've reported a listing, user, or conversation, there's a short cooldown before you can file another report on the same target. If you try to report something you've already flagged, you'll see a friendly note that we're already looking into it. There's no need to keep filing. One report is enough to get our attention.

To keep the system fair, a daily limit applies to how many reports you can submit. If you hit the limit, you'll see a message asking you to try again tomorrow. This helps us focus on genuine issues and prevents abuse of the reporting tool.

> Your identity stays confidential. We don't share your name, account, or any identifying information with the person you're reporting.

The only time we'd be required to disclose your identity is if we get a legal request we're required to honor, and even then, we'd let you know unless we're prevented by law.

We take every report seriously, which means we also take false reports seriously. Filing reports you know aren't true wastes our team's time.

> Heads up: Repeated false reports may result in restrictions on your own account. Only use the report button when something is genuinely wrong.

No. Reports are confidential and the reported user is never told who filed the report.

Reports can't be undone once they're sent. If you reported something by mistake and want us to disregard it, you can reach out through chat support and let us know.

Most reports get a first look within a day. You usually won't hear back at all (we just take action quietly). If we need more details, we'll reach out by email.

If you're in immediate danger, please contact local emergency services first. Then file a report on ShopBroker with as much detail as you can, and reach out to support. We'll respond as quickly as we can and act on the report.

When in doubt, report it. If it turns out to be a misunderstanding, no harm done. If we end up acting on the report, you'll have helped protect other ShopBroker users from running into the same problem.

If you can't find the report button, the dialog isn't working, or you need to send a report with attached evidence (screenshots, photos, etc.), reach out to our support team through the chat bubble or at [email protected]. We're here to help.