Your Profile Settings
Keep your ShopBroker profile up to date to ensure smooth transactions and clear communication.
Accessing Your Profile
Log into your ShopBroker account
Go to My Shop
Tap the settings icon to open your profile settings
What You Can Update
Personal Information
First and Last Name: Your display name on the platform
Profile Photo: Helps build trust with buyers/sellers
Contact Information
Email: Displayed in your profile (read-only — contact support to change)
Phone Number: Used for delivery pickup coordination
Address
Your address is managed through your payment provider (Stripe). To update your address, go to your Stripe Express dashboard from Profile Settings.
Location Settings
Your location sets which area you see first when browsing the marketplace.
How Location is Set
ShopBroker detects your location automatically using:
Your saved postal code (most accurate)
Browser location (if you've allowed access)
Manual selection (you choose from the list)
Changing Your Marketplace Location
Your marketplace browsing location can be changed anytime directly from the navigation bar - you don't need to visit profile settings.
Just tap your current location in the navigation and select a new area or market.
Location vs. Address
These are different:
Address is your physical location for deliveries and pickups
Marketplace location is where you want to browse for items
Your address updates automatically set your default marketplace location, but you can browse other areas without changing your address.
Updating Your Photo
A profile photo helps others trust you:
Go to your profile settings
Tap the photo placeholder or current photo
Upload a new image
Save changes
Tips: Use a clear headshot, friendly expression, good lighting.
About Your Email
Your email address is shown in your profile settings but cannot be changed directly. If you need to update your email, please contact our support team at [email protected].
Updating Your Address
Your address is managed through Stripe. To update:
Go to Profile Settings
Tap Manage in Stripe to open your Stripe Express dashboard
Update your address there
Your address is used for delivery coordination, tax purposes, and setting your default marketplace location.
Privacy Settings
Control what others can see:
Profile photo: Visible to buyers/sellers
First name: Visible to buyers/sellers
Full address: Only shared after purchase for delivery
Marketplace location: Not publicly visible
Your email and phone are never publicly displayed.
Account Status
View your current status:
Verification status: Whether you've completed identity verification
Payment provider: Whether your Stripe account is connected
Need Help?
If you can't update something or encounter errors:
Check your internet connection
Try refreshing the page
Contact our support team
We'll help get your profile sorted.