Your Profile Settings
Keep your ShopBroker profile up to date to ensure smooth transactions and clear communication.
Accessing Your Profile
Log into your ShopBroker account
Go to My Shop
Tap the settings icon to open your profile settings
What You Can Update
Personal Information
First and Last Name: Your display name on the platform
Avatar: A friendly illustrated portrait, generated from a photo you upload. Helps build trust with buyers and sellers. See Your ShopBroker Avatar for the full story.
Contact Information
Email: Displayed in your profile (read-only; contact support to change)
Phone Number: Used for delivery pickup coordination
Address
Your address is managed through your connected payment provider (PayPal or Stripe). To update your address, open your provider's dashboard from Payments > Settings.
Location Settings
Your location sets which region you see first when browsing the marketplace.
How Location is Set
ShopBroker detects your location automatically using:
Your saved postal code (most accurate)
Browser location (if you've allowed access)
Manual selection (you choose from the list)
Changing Your Marketplace Location
Your marketplace browsing location can be changed anytime directly from the navigation bar - you don't need to visit profile settings.
Just tap your current location in the navigation and select a new region or market.
Location vs. Address
These are different:
Address is your physical location for deliveries and pickups
Marketplace location is where you want to browse for items
Your address updates automatically set your default marketplace location, but you can browse other regions without changing your address.
Updating Your Avatar
Your avatar is generated from a photo you upload, and the photo itself stays private. For the full walkthrough (how to create one, regenerate, the verified-seller style, privacy, and troubleshooting), see Your ShopBroker Avatar.
About Your Email
Your email address is shown in your profile settings but cannot be changed directly. If you need to update your email, please contact our support team at [email protected].
Updating Your Address
Your address is managed through your connected payment provider (PayPal or Stripe), not ShopBroker directly. For step-by-step instructions, see Updating Your Address.
Privacy Settings
Control what others can see:
Avatar: Visible to buyers and sellers (the photo you uploaded stays private)
First name: Visible to buyers and sellers
Full address: Only shared after purchase for delivery
Marketplace location: Not publicly visible
Your email and phone are never publicly displayed.
Account Status
View your current status:
Verification status: Whether you've completed identity verification
Payment provider: Whether you have PayPal, Stripe, or both connected
Need Help?
If you can't update something or encounter errors:
Check your internet connection
Try refreshing the page
Contact our support team
We'll help get your profile sorted.