We're sad to see you go, but we understand. Here's how to delete your ShopBroker account and exactly what happens to your data.

Visit our self-service deletion page at shopbroker.ca/delete-account:

Sign in to your ShopBroker account

Review the eligibility check (we'll show any unfinished business that needs resolving first)

Read the retention disclosure

Type your email to confirm

Click "Permanently delete"

Your personal information will be anonymized within 24 hours.

If you can't sign in, you can email [email protected] from the email associated with your account. We'll verify your identity and process the request within 2-3 business days.

You cannot delete your account if you have any of these in progress:

Our deletion page will list any blockers and link you to the steps needed to resolve them.

The following personal information is removed within 24 hours of your deletion request:

To protect the integrity of our community trust system, the following remain visible to other ShopBroker users, but attributed to "Deleted User" instead of your name:

Your username slot is preserved (tombstoned) so it cannot be re-registered by someone else impersonating you.

Some data must be kept for years even after deletion, as required by Canadian law. All retained data is anonymized. Your name, email, phone, and address are removed; only the financial transaction record itself remains.

For complete retention details, see our Privacy Policy.

You can come back, and your reputation will be restored.

If you create a new ShopBroker account using the same email, phone number, address, or payment information, we'll automatically detect your previous account and restore your full history:

You cannot create a "fresh start" account by deleting and re-registering. This is intentional. It protects buyers and sellers from bad actors who try to wipe negative reputation. If you've had ShopBroker reviews that you're not proud of, deletion will not erase them.

If your account was deleted because of a terms-of-service violation or fraud, you will be unable to re-register at all. Contact support if you believe this is in error.

When you delete your ShopBroker account, we disconnect any linked PayPal and Stripe Connect accounts. However, we do not delete the underlying provider accounts themselves. They remain on PayPal's and Stripe's servers and continue to function for any other platforms or direct payments you may use them for.

If you also want to close your PayPal or Stripe Express accounts, you'll need to do that directly with each provider:

No. Reviews and ratings you gave others remain visible, attributed to "Deleted User". This is part of how we protect community trust on ShopBroker.

When your account is deleted, any referral credits and active discounts end. Users you previously referred keep their accounts.

Yes. You don't need to delete your account to remove listings. Just delist them from your dashboard. Account deletion is for users who want to leave ShopBroker entirely.

Self-service deletion through the deletion page is immediate (PII anonymized within 24 hours). Email-based requests are processed within 2-3 business days.

Currently we don't offer self-service data export, but you can email [email protected] to request a copy of your account data before deletion. We'll respond within 2-3 business days.

You don't need to delete your account to take a break. Just stop using ShopBroker. Your account stays dormant. You can also delist your active items without deleting your account.

If you might return, consider pausing instead:

Thanks for being part of ShopBroker. If you have feedback on why you're leaving, we'd genuinely like to hear it. It helps us improve. Drop us a line at [email protected].

Wishing you the best!