Closing Your Account
We're sad to see you go, but we understand. Here's how to delete your ShopBroker account.
Before You Delete
Complete Open Transactions
You cannot delete your account if you have:
Pending orders (as buyer or seller)
Active listings with interested buyers
Funds pending payout
Finish or cancel all active transactions first.
Withdraw Your Balance
If you have earnings waiting:
Request payout in Stripe
Wait for funds to reach your bank
Verify the transfer completed
Save Your Records
If you want to keep records before closing your account:
Screenshot important transaction details from your dashboard
Download any tax documents from Stripe
How to Delete
To delete your ShopBroker account, contact our support team:
Email [email protected] from the email associated with your account
State clearly that you want to delete your account
We'll verify your identity and process the request within 2-3 business days
What Gets Deleted
Immediately
Your profile information
Saved preferences
Login credentials
Active listings
Retained for Legal/Business Purposes
Transaction records (required for tax/legal compliance)
Payment history (kept by Stripe)
Communications related to disputes
We're required to keep some records. See our Privacy Policy for details.
What Stays Connected
Stripe Connect
Your Stripe Express account is separate. It's not automatically closed when you delete ShopBroker. To close Stripe:
Access your Stripe Express dashboard
Look for account closure options
Or contact Stripe support
Can You Come Back?
After Deletion
Your account is permanently closed
You cannot restore it
Transaction history is gone from your view
Your past ratings remain visible
Re-Joining
You can create a new account later with:
The same or different email
Fresh start (no history carries over)
Re-complete verification
Before You Go
Having Issues?
Sometimes problems have solutions:
Frustrating transaction? Contact support
Technical problems? We can troubleshoot
Taking a break? Just stop using it (no need to delete)
Pausing Instead
If you might return:
Remove active listings
Just don't create new ones
Your account stays dormant
Return anytime
Common Questions
Will my ratings disappear?
Ratings you left on others remain (attributed to "deleted user"). Ratings on you may still show for record-keeping.
What about my referrals?
When your account is deleted, any referral credits and active discounts end too.
Can I delete just my listings?
Yes! You don't need to delete your account. Just remove individual listings from your dashboard.
How long does deletion take?
Support requests are processed within 2-3 business days.
Final Step
If you're sure:
Ensure all transactions are complete
Withdraw any balance
Email [email protected] to request deletion
Thank You
Thanks for being part of ShopBroker. If you have feedback on why you're leaving, we'd genuinely like to hear it - it helps us improve.
Wishing you the best!