Self-Arranged Orders: You're in Control
When you choose self-arranged pickup, the seller doesn't get paid until you confirm you've received your item. This keeps you protected while giving you flexibility.
How Payment Protection Works
When you check out:
We authorize (hold) the payment on your card
The funds are reserved but not transferred
You arrange to meet the seller
After you receive and inspect the item, you release payment
The seller gets paid
Releasing Payment: Step by Step
1. Meet the Seller
Coordinate a safe meeting spot and time that works for both of you. Public places during daylight are always a good choice.
2. Inspect Your Item
Take a moment to check that:
It matches the listing photos and description
Everything works as expected
There's no damage or issues
3. Open Your Order
Access your transaction details through:
The link in your confirmation email
Your ShopBroker account (if you created one)
4. Tap "Pay Seller"
You'll see a button to release payment. Before confirming, you'll need to check two boxes:
"I have received my item"
"I have inspected it"
5. Confirm
Once you confirm, the payment is captured and the seller receives their funds (minus our service fee).
What If Something's Wrong?
Before Releasing Payment
If the item isn't what you expected, you have options:
Negotiate with the seller - Sometimes issues can be resolved on the spot
Walk away - If you're not satisfied, don't release payment
Contact support - We can help mediate if needed
Important: Don't Release Payment Until You're Satisfied
The "Pay Seller" button is your protection. Once you confirm, the transaction is complete.
Payment Hold Period
The payment authorization on your card lasts for 7 days. If you don't confirm pickup within this window:
The hold expires automatically
You and the seller should contact support
We can help extend or resolve the situation
Cancelling a Self-Arranged Order
If you decide not to proceed with the purchase:
Either party can request cancellation
The hold on your card is released
The transaction is closed
Tips for Smooth Pickups
Communicate clearly with the seller about meeting details
Bring a friend if you'd like company
Test electronics or try on items before confirming
Keep your phone charged so you can access your order
Questions?
Our support team can help with any self-arranged order questions. Just reach out!