You've Got Better Things to Do
Life is busy. Between work, family, and everything else, who has time to respond to dozens of messages, negotiate with strangers, and coordinate pickups? That's where Concierge comes in.
With Concierge, you submit your item and we handle everything else. The listing, the buyer questions, the back-and-forth, the pickup scheduling. You just need to have the item ready when our driver arrives.
What We Handle for You
When you choose Concierge, our team takes over:
Creating the listing - We post your item to Facebook Marketplace, Kijiji, and other platforms
Buyer communication - We respond to messages, answer questions, and handle negotiations
Pickup coordination - We schedule pickup times that work for the buyer and you
Transaction management - We process payment and ensure everything goes smoothly
You stay informed with updates, but you're not stuck in your inbox.
What You Do
Your part is simple:
Submit your item - Tell us what you're selling, share some photos, and set your minimum price
Be ready for pickup - When we find a buyer, have the item packaged and ready
Hand it off - Our driver picks it up from you
That's it. No negotiating, no messaging strangers, no scheduling headaches.
When Concierge Makes Sense
Concierge works best when your time is valuable and you'd rather not deal with the selling process yourself.
Great for:
Higher-value items ($100+) - Worth the service for items that command a good price
Busy schedules - When you genuinely don't have time to manage a sale
Moving or downsizing - Lots to sell and not enough hours in the day
Avoiding negotiations - Some people just don't enjoy the back-and-forth
Maybe not ideal for:
Items under $100 (the fee may not be worth it)
Sellers who enjoy the marketplace experience
Items that need detailed technical explanations only you can provide
The Service Fee
Concierge has a 35% service fee, compared to our standard rate of around 15%.
Here's how to think about it: if you're selling a $200 item, the extra 20% is $40. That $40 pays for someone else to field buyer messages, handle negotiations, coordinate scheduling, and manage the entire sale. For many people, that's well worth the trade-off.
Your time has value. Concierge lets you keep it.
How to Choose Concierge
When creating a listing:
Start your listing as usual
Look for the "Concierge" option in fulfillment settings
Select Concierge and confirm you understand the fee
Submit your item details and photos
Our team reviews your submission and gets to work finding a buyer.
Frequently Asked Questions
How long does it take to sell?
It depends on the item and market demand. We'll keep you updated on progress and let you know when we have a buyer.
Can I set a minimum price?
Yes. When you submit your item, you tell us the lowest price you'll accept. We won't sell for less without checking with you first.
What if I change my mind?
You can cancel anytime before a buyer commits. Once a sale is in progress, standard cancellation policies apply.
Do I still control pickup timing?
You set your general availability, and we coordinate within those windows. You won't be surprised by a driver showing up unannounced.
What items work best for Concierge?
Electronics, furniture, collectibles, and other items worth $100 or more tend to work well. If you're unsure, give it a try.
Ready to Hand It Off?
If spending hours on marketplace apps isn't your idea of a good time, Concierge is here for you. Create a listing and select Concierge to get started.