Every active ShopBroker seller earns a service-fee discount that reflects how they've been doing recently. The more you sell, the bigger your discount. And because it renews every month based on a rolling window of your activity, it always stays current with where you are right now.

This is one of the ways active sellers reduce their service fees on ShopBroker. See Understanding ShopBroker Fees for the overall picture, and BrokerBucks for the credit-based reduction.

Your tier is set by your completed sales over the last 90 days. There are three tiers:

Higher tiers earn a larger service-fee discount. Within each tier, your discount also ramps as your activity grows, so progress is gradual rather than all-or-nothing.

> Tip: Your tier shows your current pace, not a permanent label. A strong month moves you up the ramp inside your tier even before you cross to the next one. No waiting for a tier-change event.

Your current tier and discount are shown on your dashboard. Visit the Your tier discount card on your My Shop page to see where you stand.

Your tier and discount renew at the start of each month based on your last 90 days of completed sales. A snapshot of your activity is taken each month, and that snapshot drives your discount for the coming month.

This means:

Open the Your tier discount card on your My Shop dashboard. You'll see:

The card reads directly from your live tier, so there's nothing to set up or claim. For a full breakdown of how the tiers and the discount ramp work, follow the How tier discounts work link on the card.

When a buyer pays for one of your listings, the service fee is calculated as usual, then your tier discount is applied automatically before the payout reaches your bank. You'll see the discount on your transaction breakdown so you can confirm it matches your tier.

If you also have a BrokerBucks balance, both reductions apply where they fit. See BrokerBucks for how that credit-based reduction works.

To keep the tier discount fair for sellers who actually complete sales, ShopBroker tracks your cancel rate over the last 90 days. If your cancel rate stays high for too long, the discount ramp inside your tier pauses, and your effective discount holds at the floor of your tier until the rate recovers.

If a high cancel rate is holding your discount at your tier floor, you'll see it reflected in the discount rate shown on the Your tier discount card. If you're not sure why your discount looks lower than you expected, reach out to support and we'll walk you through it.

> Important: A high cancel rate freezes your discount at your tier's floor. You don't lose your tier, but the in-tier ramp pauses until your cancel rate recovers. This is to keep the discount fair for sellers who actually complete their sales.

Automatically, on every sale. ShopBroker reads your latest tier snapshot when payment is processed. There's nothing to opt into.

Yes. The tier discount adjusts your service fee first, and any BrokerBucks balance you have is then applied to the remaining amount. Your transaction breakdown shows each line.

Your tier reflects a 90-day rolling window, so a single quiet month doesn't immediately reset your tier. The next snapshot just adjusts based on the new window, so your tier stays in step with your recent activity.

Your tier renews each month based on the rolling 90-day window, so Platinum needs steady volume to renew. Your dashboard always shows your current tier and discount, so you'll know where you stand.

BrokerBucks are credits that reduce your service fee per sale and do not expire while your account remains active. You earn new BrokerBucks two ways: the ShopBroker Partners referral program and the Monthly Seller Dividend. The tier discount, by contrast, is automatic and tied to your recent sales activity. They work together, not against each other.

If you have questions about how your tier was calculated or how a discount was applied to a specific sale, reach out to support. We'll walk you through your snapshot and your transaction breakdown.