Sell More, Pay Less Each Month
Every active ShopBroker seller earns a service-fee discount that reflects how they've been doing recently. The more you sell, the bigger your discount. And because it renews every month based on a rolling window of your activity, it always stays current with where you are right now.
This is one of the ways active sellers reduce their service fees on ShopBroker. See Understanding ShopBroker Fees for the overall picture, and BrokerBucks for the credit-based reduction.
The Tiers
Your tier is set by your completed sales over the last 90 days. There are three tiers:
Tier | What it means |
Silver | Building consistent activity |
Gold | Established seller with steady sales |
Platinum | High-volume seller at the top of the ladder |
Higher tiers earn a larger service-fee discount. Within each tier, your discount also ramps as your activity grows, so progress is gradual rather than all-or-nothing.
> Tip: Your tier shows your current pace, not a permanent label. A strong month moves you up the ramp inside your tier even before you cross to the next one. No waiting for a tier-change event.
The exact discount percentages and tier thresholds are shown in your dashboard. Visit Tier Discount on your My Shop page to see your current tier and what's next.
How "Renewable" Works
Your tier and discount renew at the start of each month based on your last 90 days of completed sales. A snapshot of your activity is taken each month, and that snapshot drives your discount for the coming month.
This means:
It always reflects recent activity. Sales from a year ago don't anchor your tier. Your last 90 days do.
It ramps with you. Within a tier, your discount grows as your activity grows.
It renews fresh each month. A great month puts you in a stronger position for the next snapshot.
Where to See Your Tier
Open the Tier Discount card on your My Shop dashboard. You'll see:
Your Tier Discount card on the My Shop dashboard. This month's locked-in discount, next month's projected, action delta to the next tier, and trajectory direction.
This month: Your current discount, locked in from the latest snapshot
Next month projected: What your discount looks like if your trajectory holds
Action delta: How much more in completed sales would advance you to the next tier
Trajectory: Whether your tier is on the rise, holding pace, or easing
The card pulls directly from your transaction history, so there's nothing to set up or claim.
How Your Discount Is Applied
When a buyer pays for one of your listings, the service fee is calculated as usual, then your tier discount is applied automatically before the payout reaches your bank. You'll see the discount on your transaction breakdown so you can confirm it matches your tier.
If you also have a BrokerBucks balance, both reductions apply where they fit. See BrokerBucks for how that credit-based reduction works.
Cancel Rate and the Anti-Gaming Gate
To keep the tier discount fair for sellers who actually complete sales, ShopBroker tracks your cancel rate over the last 90 days. If your cancel rate stays high for too long, the discount ramp inside your tier pauses, and your effective discount holds at the floor of your tier until the rate recovers.
The dashboard surfaces a notice when your cancel rate is approaching the threshold so you have time to adjust. The threshold and current rate are visible on your Tier Discount card.
> Important: A high cancel rate freezes your discount at your tier's floor. You don't lose your tier, but the in-tier ramp pauses until your cancel rate recovers. This is to keep the discount fair for sellers who actually complete their sales.
Frequently Asked Questions
When does the discount apply?
Automatically, on every sale. ShopBroker reads your latest tier snapshot when payment is processed. There's nothing to opt into.
Does the discount stack with BrokerBucks?
Yes. The tier discount adjusts your service fee first, and any BrokerBucks balance you have is then applied to the remaining amount. Your transaction breakdown shows each line.
What happens if I take a slow month?
Your tier reflects a 90-day rolling window, so a single quiet month doesn't immediately reset your tier. The next snapshot just adjusts based on the new window. Your dashboard shows the projected next-month tier so you can see what's coming.
Does Platinum stay locked in?
Your tier renews each month based on the rolling 90-day window, so Platinum needs steady volume to renew. The dashboard shows what's needed to hold pace, so you'll always know where you stand.
How does this compare to BrokerBucks?
BrokerBucks are credits that reduce your service fee per sale and do not expire while your account remains active. Starting May 29, 2026, the Monthly Seller Dividend is the scheduled ongoing way to receive new BrokerBucks. Earlier referral and leaderboard credits still apply if you already earned them. The tier discount, by contrast, is automatic and tied to your recent sales activity. They work together, not against each other.
Questions?
If you have questions about how your tier was calculated or how a discount was applied to a specific sale, reach out to support. We'll walk you through your snapshot and your transaction breakdown.