Skip to main content

Scheduling Your Delivery

How to pick the perfect delivery date and time

Austin Headley avatar
Written by Austin Headley
Updated over 3 weeks ago

Picking Your Delivery Window

When you choose delivery, you'll get to pick a date and time that works for your schedule.

Available Time Windows

We offer flexible windows throughout the day:

Weekdays:

  • 9 AM - 3 PM

  • 10 AM - 4 PM

  • 12 PM - 6 PM

  • 2 PM - 8 PM

Weekends:

  • 9 AM - 3 PM

  • 11 AM - 6 PM

  • 2 PM - 8 PM

How Far Out Can I Schedule?

You can schedule delivery up to 7 days in advance. This gives you flexibility to plan around your week.

What Affects Availability?

Some dates or times might not be available because:

  • The seller has limited availability

  • It's a holiday or service closure

  • The time has passed for today's windows

  • High demand in your area

The calendar will show you exactly what's open.

Delivery Day Details

On your delivery day:

You'll get a notification when the driver picks up your item

Another notification when they're on the way

Live tracking as they approach

Confirmation when delivered

Tips for Smooth Delivery

Be available: Make sure someone can receive the item during your chosen window.

Clear access: Ensure the driver can easily reach your door.

Add notes: Use the delivery instructions field for helpful details like:

  • "Ring doorbell twice"

  • "Leave at side door"

  • "Apartment buzzer code: 123"

Need to Change Your Delivery?

Things come up. If you need to reschedule:

Go to your order details

Contact our support team

We'll work with you to find a new time

Note: Changes may not always be possible if pickup has already been scheduled.

Weather and Delays

Bad weather occasionally affects deliveries. If this happens:

  • We'll notify you as soon as possible

  • You can reschedule to the next available day

  • Your payment protection remains in place

Your item will get to you, even if it takes a little longer than planned.

Did this answer your question?