How Your Delivery Gets Scheduled
ShopBroker automatically finds the best delivery option based on the seller's availability and your location. You don't need to choose between delivery types -- we handle that for you.
Standard Delivery
Timing: Typically same-day when the seller dispatches early in the day
How it works: The seller marks the item as ready and a courier is dispatched right away
Good to know: Fastest option when available
Flex Delivery
Timing: Usually same-day or next-day delivery
How it works: The courier picks up during one of the seller's available windows, often at a lower rate
Good to know: You may see a lower delivery fee with this option
Your Delivery Date
You'll see the estimated delivery date at checkout. Some dates might not be available because:
The seller has limited availability
It's a holiday or service closure
Flex delivery depends on the seller's schedule. You'll see exactly what's available during checkout.
Staying in the Loop
You'll receive notifications at each stage of the delivery process:
Delivery scheduled -- As soon as the seller schedules a date and time window, you'll get an email and an in-app message with the details
Courier picks up -- You'll know when the courier collects your item from the seller
On the way -- Another notification when the courier is heading to you
Live tracking -- Follow the courier's progress in real-time as they approach
Delivered -- Confirmation when your item arrives
Tips for Smooth Delivery
Be available: Make sure someone can receive the item.
Clear access: Ensure the courier can easily reach your door.
Add notes: Use the delivery instructions field for helpful details like:
"Ring doorbell twice"
"Leave at side door"
"Apartment buzzer code: 123"
Need to Change Your Delivery?
Things come up. If you need to reschedule:
Go to your order details
Contact our support team
We'll work with you to find a new time
Note: Changes may not always be possible if pickup has already been triggered by the seller.
Weather and Delays
Bad weather occasionally affects deliveries. If this happens:
We'll notify you as soon as possible
You can reschedule to the next available day
Your payment protection remains in place
Your item will get to you, even if it takes a little longer than planned.