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Understanding Verification Requirements

What you need to verify your account and start selling

Austin Headley avatar
Written by Austin Headley
Updated this week

Why We Verify Sellers

Verification protects everyone in our community. When buyers see you're verified, they know:

  • You're a real person

  • Your identity has been confirmed

  • You can receive secure payments

This builds trust and helps you sell faster.

What Verification Includes

Identity Verification

Our payment partners (Stripe/PayPal) verify your identity. This typically involves:

  • Personal information - Name, date of birth, address

  • Government ID - Driver's license, passport, or ID card

  • Selfie match - Quick photo to match your ID (sometimes required)

Payment Account

You'll connect a bank account or debit card to receive your earnings. This gets verified through:

  • Account details confirmation

  • Small test deposits (which you verify)

  • Or instant verification through your bank login

How Long Does It Take?

Most verifications complete within minutes. Occasionally it takes a bit longer if:

  • Additional documentation is needed

  • ID quality needs improvement

  • Manual review is required

You'll get email updates on your status.

Verification Status Meanings

Not Started - You haven't begun the verification process yet.

Pending - Your information is being reviewed.

Action Required - We need additional information or clearer documents.

Verified - You're all set to start selling!

Common Issues and Fixes

ID Photo Problems

Make sure your ID photo is:

  • Clear and not blurry

  • All four corners visible

  • Not expired

  • Matching the name you entered

Address Mismatch

Your address should match what's on your ID or recent utility bills.

Bank Account Issues

Double-check your account and routing numbers. Typos are the most common cause of delays.

What If I'm Stuck?

If verification is taking longer than expected:

Check your email for any requests from Stripe/PayPal

Log into your Stripe Express dashboard (link in your settings)

Contact our support team if you need help

We're here to get you selling as quickly as possible.

Your Information Is Safe

All verification data is:

  • Encrypted in transit and at rest

  • Handled by trusted partners (Stripe, PayPal)

  • Never sold or shared with third parties

  • Used only for verification purposes

We take your privacy seriously.

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