Why We Verify Sellers
Verification protects everyone in our community. When buyers see you're verified, they know:
You're a real person
Your identity has been confirmed
You can receive secure payments
This builds trust and helps you sell faster.
How Verification Works on ShopBroker
Verification happens through your connected payment provider, which can be PayPal or Stripe. Each provider has its own verification flow, and ShopBroker mirrors their status so buyers see whether you're verified at a glance.
PayPal Verification
When you connect PayPal, verification is handled by PayPal directly. You'll see your status on the PayPal card in Payments > Settings:
Email confirmed: You've confirmed the email on your PayPal account
Can receive payments: Yes: PayPal cleared you to accept payments
Connected: Both checks are complete
PayPal handles its own KYC (Know Your Customer) checks behind the scenes. If PayPal needs more information, you'll see a yellow attention banner on your PayPal card with what to fix. For details, see PayPal Account Problems.
Stripe Verification
When you connect Stripe, Stripe runs identity verification. This typically involves:
Personal information: Name, date of birth, address
Government ID: Driver's license, passport, or ID card
Selfie match: Quick photo to match your ID (sometimes required)
Bank account: Used for receiving payouts
Stripe verifies through:
Account details confirmation
Small test deposits (which you verify)
Or instant verification through your bank login
For details, see Stripe Account Problems.
How Long Does It Take?
Most verifications complete within minutes. Occasionally it takes a bit longer if:
Additional documentation is needed
ID quality needs improvement
Manual review is required
You'll get email updates from your provider on your status.
Verification Status Meanings
The status you see on your Payments > Settings card maps to your provider's check.
For PayPal:
Not Connected: No PayPal account linked yet
Verifying: PayPal is reviewing your account
Incomplete: Something's missing
Connected: Ready to receive payments
For Stripe:
Not Connected: No Stripe account linked yet
Setup Incomplete: You started Stripe onboarding but didn't finish
Action Required: Stripe needs more information
Under Review: Stripe is reviewing your details
Connected: Ready to receive payments
Common Issues and Fixes
ID Photo Problems (Stripe)
Make sure your ID photo is:
Clear and not blurry
All four corners visible
Not expired
Matching the name you entered
Address Mismatch
Your address should match what's on your ID or recent utility bills.
Bank Account Issues (Stripe)
Double-check your account and routing numbers. Typos are the most common cause of delays.
Email Not Confirmed (PayPal)
Visit paypal.com/businessprofile/settings and click the email confirmation banner. Once confirmed, your status updates the next time you reload Payments > Settings.
What If I'm Stuck?
If verification is taking longer than expected:
Check your email for any requests from PayPal or Stripe
Go to Payments > Settings (click your profile picture, then Payments, then the Settings tab)
Click Open PayPal Dashboard or Manage in Stripe to see what's needed
Contact our support team if you need help
We're here to get you selling as quickly as possible.
Your Information Is Safe
All verification data is:
Encrypted in transit and at rest
Handled by your trusted provider (PayPal or Stripe)
Never sold or shared with third parties
Used only for verification purposes
We take your privacy seriously.
Need Help?
If verification is blocking you, reach out to our support team. We can help diagnose whether the issue is on the provider's side or something we can resolve. Email [email protected].