Trouble Logging In?
Don't worry - we'll get you sorted. Let's figure out what's happening and get you back into your account.
Sign-In Options
ShopBroker offers two ways to sign in:
Continue with Google - Instant access using your Google account
Email + password - Sign in with the password you created when you registered
If one method isn't working, try the other.
Common Issues
"Email Not Found"
Possible causes:
You haven't created an account yet
You used a different email to sign up
You signed up with Google (try that option instead)
Typo in the email address
Solutions:
Try "Continue with Google" if you originally signed up that way
Double-check the email spelling
Try other email addresses you use
Check if you ever received a confirmation email (search inbox)
Create a new account if you never signed up
"Forgot My Password"
It happens! Here's how to get back in:
Solutions:
On the sign-in page, tap "Need help signing in?"
Enter your email address
Check your inbox for a secure reset link
Click the link and create a new password
You're back in!
Can't find the email? Check your spam folder, or try "Continue with Google" if you originally signed up that way.
"Verification Link Expired"
Verification links are only active for a short time to keep your account secure.
Solutions:
On the expired link page, enter your email address
Tap "Send new link"
Check your inbox for a fresh verification email
Click the new link right away
Tip: If you clicked an old link from your inbox, look for a newer email from ShopBroker.
"Wrong Password"
Possible causes:
Typo when entering
Caps lock is on
Using an old password
Solutions:
Double-check your typing
Tap "Need help signing in?" to reset it
Try "Continue with Google" if you originally signed up that way
"Email Not Verified Yet"
If you see this message, your email address hasn't been confirmed yet.
Solutions:
Check your inbox (and spam folder) for the original verification email
If you can't find it, we'll show you an option to resend it
Click "Resend verification link" and check your inbox
Click the new link to verify your email
Then sign in with your password
Google Sign-In Issues
"Google Sign-In Cancelled"
If Google sign-in gets interrupted:
Try again. Sometimes it's just a network hiccup.
Make sure pop-ups aren't blocked
Try a different browser
Use email verification instead
"Wrong Google Account"
If you accidentally used the wrong Google account:
Sign out of ShopBroker
Go to accounts.google.com and switch to the correct account
Return to ShopBroker and try "Continue with Google" again
Google Account Not Working
If you can't access your Google account:
Recover your Google account at accounts.google.com
Or try email verification with the same email address
Contact support if you need to change your sign-in method
Checking Your Email
Where Emails Come From
Look for emails from:
ShopBroker
Subjects like "Verify your email" or "Reset your password"
Search Terms
Search your inbox for:
"ShopBroker"
"Verify your email"
"Reset your password"
"Verification link"
Check All Folders
Inbox
Spam/Junk
Promotions (Gmail)
Other/Focused (Outlook)
Browser Issues
Try These Steps
Clear browser cache and cookies
Try incognito/private mode
Use a different browser
Disable browser extensions
Try on a different device
In-App Browser Issues
If you're trying to sign in from a link inside Instagram, Facebook, TikTok, or another app:
Google sign-in may not work. In-app browsers sometimes block OAuth popups.
Solution: Tap the three dots (or share icon) and choose "Open in Browser" to use your default browser instead
This applies to any link opened from inside a social media app
Mobile App Issues
If using a mobile browser:
Try desktop mode
Clear app cache
Update your browser app
Switch to another browser app
Account Status
Not Finding Your Account?
New to ShopBroker? You may have browsed before without signing up - no problem, creating an account only takes 2 minutes
Account closed? If you previously closed your account, you can create a fresh one anytime
Something else going on? Reach out to our support team and we'll help you figure it out
Multiple Accounts?
If you've used ShopBroker before:
You may have used a different email
Check receipts for what email was used
Try variations of your email
Email Access Problems
Lost Access to Email?
If you can't access the email on your ShopBroker account:
Try to recover your email account first
Contact us with proof of identity
We can help migrate to a new email
Email Changed?
If your email address changed:
Contact our support team at [email protected]
We'll verify your identity and update your email
Email changes can't be made directly in settings
Getting Help
What to Tell Support
Contact us with:
Email you're trying to use
When you last successfully logged in
Any error messages you see
What you've already tried
Alternative email for contact
Proof of Identity
To recover an account, we may need:
Previous transaction details
Card last 4 digits used for purchase
Name on the account
Other verifiable information
Prevention Tips
Keep Your Email Secure
Don't lose access to your email
Keep recovery options updated
Consider adding a secondary email
Bookmark the Login Page
Avoid phishing by:
Going directly to shopbroker.ca
Not clicking login links in suspicious emails
Verifying the URL before entering details
FAQ
Do I need a password?
It depends on how you signed up:
Google sign-in: No password needed - just tap "Continue with Google"
Email sign-up: Yes, you created a password when you registered
Can I switch between Google and email sign-in?
Yes! Both methods work with the same account, as long as you use the same email address. If you signed up with Google, you can also set a password later in your account settings.
I forgot my password - what now?
No problem! Tap "Need help signing in?" on the sign-in page, and we'll send you a secure reset link. Click the link, create a new password, and you're back in.
I have 2FA enabled and can't complete login
If you have two-factor authentication enabled, make sure to complete the full authentication flow including your verification code. If you're having trouble with the 2FA step, try using one of your backup codes. See our Two-Factor Authentication guide for more details.
Can I stay signed in?
Yes. On the ShopBroker mobile app, your session stays active across visits for a long stretch of time. On the web, you'll be asked to sign in again periodically for security. If your session ends, you'll see a "Your session has ended" message and can sign right back in.
Can I use Face ID or Touch ID with Google sign-in?
Yes. After your first Google sign-in on the mobile app, ShopBroker will offer to enable biometric login. Tap allow, and you can unlock the app with your face or fingerprint on every visit after that. No more picking your Google account each time.
What if I'm still stuck?
Contact our support team. We'll verify your identity and help you regain access.
Still Stuck?
We're here to help. Reach out to our support team with details about what you've tried, and we'll work together to get you back in.