Why You Might Switch

You might want to change your active payment provider if:

You connected one provider first and now want to add the other
One provider is having a verification issue, and you want to switch to the other temporarily
You prefer the way one provider handles money (PayPal balance vs Stripe automatic payouts)
A buyer specifically asks to pay through PayPal or Stripe

ShopBroker makes switching simple. There's no penalty and no waiting period.

Adding a Second Provider

If you have one provider connected and want to add the other:

Go to Payments > Settings (click your profile picture, then Payments, then the Settings tab)

On the disconnected provider's card, click Connect PayPal or Connect Stripe

Complete the connect flow for that provider

You'll return to ShopBroker with both connected

Now both providers are connected. Your active provider stays as it was, but you can switch anytime.

Setting Your Active Provider

The active provider is what buyers see at checkout. When both are connected:

Go to Payments > Settings

On the provider you want to make active, click Set as Active

The change applies immediately to new orders

You can switch as often as you want.

What Happens to In-Flight Orders

Orders already in progress when you switch:

Stay with the provider that handled them
Release funds to that provider's account when delivery is confirmed
Show in your transaction history regardless of which provider handled them

Only new orders use the active provider you've set.

For example: if you accept a Stripe order on Monday and switch to PayPal on Tuesday, the Monday order's funds still land in your Stripe balance. Tuesday's new orders go through PayPal.

Disconnecting a Provider

If you want to fully disconnect a provider:

Disconnecting PayPal

Go to Payments > Settings

Make sure the provider is NOT set as active (set the other one as active first)

Scroll down to find the Disconnect PayPal option

Confirm the disconnect

You can reconnect PayPal anytime by clicking Connect PayPal again.

Disconnecting Stripe

For Stripe disconnects, contact our support team. Stripe Connect accounts have a few extra steps to clean up properly.

> Before disconnecting: Make sure you have no pending payouts or in-flight orders with that provider. Your account dashboard shows pending balances.

Best Practices

Keep Both Connected

Most sellers keep both connected even if they only use one actively. Reasons:

Backup if one provider has an issue
Flexibility to switch if a buyer specifically asks
Quick swap if your preferences change

Check Status Regularly

Visit Payments > Settings every couple of weeks to:

Confirm both providers show "Connected"
Check for any "Action Required" banners
Make sure your email (PayPal) and bank info (Stripe) are current

Don't Switch Mid-Order

If you're about to launch a listing or expect a sale, avoid switching the active provider in that moment. Let the in-flight transaction finish first to keep things clean.

Troubleshooting Switches

"Set as Active" Button Is Greyed Out

The button is only available when a provider is fully Connected (not in pending verification, action required, or disconnected). Resolve any verification issues on that provider first.

Switched but Buyers Still See the Old Provider

Try refreshing Payments > Settings. If your active provider doesn't update, contact support. There can be a brief sync delay.

Funds Went to the Wrong Provider

If you switched providers and a sale released funds to the wrong account, this usually means the order was created before you switched. Check the order's timeline; the active provider at the time of checkout determines where funds land.

Common Questions

Can I be active on both at once?

No. One provider is active at a time. Buyers see whichever is active. You can switch instantly, but you can't show both at checkout simultaneously.

Will switching affect my BrokerBucks, Stars, or Tier Discount?

No. These are provider-agnostic. Your rewards and discounts stay the same regardless of which provider you use.

Can buyers ask to pay through a specific provider?

Buyers see whatever's active at the moment they check out. If they specifically request a different provider and you want to accommodate, switch the active provider first, then send them the listing link again.

What if neither provider is working?

Contact our support team. We can help diagnose whether the issue is on our side, the provider's side, or your account. In rare cases we can manually pause your listings until you sort it out.